Server at TRAPPERS SUSHI SURPRISE LLC – SURPRISE, Arizona

Job Purpose

Servers are the face of Trapper’s Sushi, creating memorable guest experiences by providing exceptional service, ensuring accuracy in orders, and delivering meals with efficiency and care. This role is essential in fostering a welcoming dining environment and upholding the company’s standards of hospitality.

Duties & Responsibilities

• Greet, seat, and engage guests in a warm, professional manner.
• Take accurate food and beverage orders and deliver items promptly.
• Provide menu recommendations and answer guest questions with confidence.
• Ensure guest satisfaction throughout the dining experience by anticipating needs and resolving concerns.
• Handle payments, process transactions through the POS system, and manage guest checks accurately.
• Maintain cleanliness and organization of dining areas, service stations, and side work areas.
• Follow all health, food safety, and sanitation procedures in compliance with OSHA and local health regulations.
• Support team members to ensure smooth and efficient restaurant operations.
• Demonstrate and uphold all TRAPCHK core values: teamwork, respect, accountability, professionalism, communication, honesty, and kindness.

Experience & Qualifications

• Previous serving or customer service experience preferred.
• work effectively in a fast-paced, team-oriented environment.
• Strong communication, multitasking, and organizational skills.
• Professional appearance and positive attitude.
• Must be at least 18 years of age.
• Washington State MAST Permit required prior to the first day of work (per state law).
• Washington State Food Worker Card required prior to the first day of work (per state law).

Physical Demands & Work Environment

• Regularly required to stand, walk, bend, and reach throughout shift.
• Frequently lift and carry up to 20 pounds; occasionally up to 40 pounds with or without assistance.
• Carry trays and navigate crowded dining areas safely.
• Work performed in a restaurant environment with exposure to hot surfaces, cleaning chemicals, and moderate noise levels.
• Personal Protective Equipment (PPE), including non-slip footwear, is required.

Compensation & Benefits

• Pay: $15.15/hour + Tips
• Paid sick leave (per AZ state/local laws)
• Health, Dental, and Vision Insurance (for eligible positions)
• 401(k) with company match (for eligible positions)
• Employee discounts on meals
• Opportunities for career growth and advancement
• Supportive, team-oriented work environment

Compliance & Equal Opportunity

This role is classified as non-exempt under the Fair Labor Standards Act (FLSA). Employees in this role are entitled to overtime pay for hours worked over 40 in a workweek (or applicable state law standard).

Trapper’s Sushi is an Equal Employment Opportunity (EEO) employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by law.