Customer Engagement Strategist at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Engagement Strategist in the United States.

This role focuses on designing and executing data-driven customer engagement strategies that drive measurable behavior change and improve outcomes. You will work cross-functionally to create multichannel journeys across email, SMS, push, web, mobile, and offline touchpoints, applying behavioral science principles to enhance customer experiences. The position involves defining metrics, conducting experiments, and translating insights into actionable strategies. You will collaborate with product, analytics, technology, and delivery teams to ensure alignment and accelerate impact. This is an opportunity to work in a fast-paced, Agile environment with a focus on innovation, learning, and customer-centricity. You will be instrumental in shaping engagement practices that scale and influence outcomes across diverse customer populations.

• Design and implement multichannel customer engagement strategies to drive measurable behavior change
• Map end-to-end customer journeys, ensuring cohesive experiences across digital and offline channels
• Lead A/B/n testing and experimentation, documenting hypotheses, results, and insights
• Collaborate with product, analytics, and technology teams to operationalize campaigns and initiatives
• Build trusted cross-functional relationships to align strategy and remove barriers to execution
• Translate customer insights into actionable recommendations to optimize engagement outcomes
• Maintain clear internal documentation to support transparency, learning, and alignment

Requirements:

• Minimum 5 years of experience in customer engagement, product marketing, or related functions across multiple channels
• Hands-on experience executing behavior change initiatives and campaigns
• Strong written and verbal communication skills, with ability to influence across functions and levels
• Experience in Agile or rapid test-and-learn environments
• Proficiency in working with data and analytics to measure campaign performance and inform strategy
• Knowledge of behavioral science principles applied to customer engagement
• Collaborative mindset with strong problem-solving abilities and proactive approach
• Familiarity with tools such as Confluence, Jira, Figma, Aurelius, Tableau, or CRM/CDP platforms is a plus
• Bachelor’s degree or equivalent practical experience preferred

Benefits:

• Competitive annual salary range: $108,400 – $180,600, plus eligibility for annual bonus
• Comprehensive healthcare coverage including medical, dental, and vision
• Well-being and behavioral health programs to support total health
• 401(k) retirement plan and company-paid life insurance
• Tuition reimbursement and professional development opportunities
• Paid time off (minimum 18 days per year) and paid holidays
• Flexible work arrangements, including remote-friendly options