Account Manager, Specialty Groups at Christensen Group Inc – Eden Prairie, Minnesota

This position is responsible for the implementation and ongoing service of specialty group clients, with a focus on ICHRA and ancillary benefit programs. The Account Manager will support clients directly, often without a consulting partner, and will work closely with internal producer partners and vendor representatives. This is a service-focused, client-facing role that offers room for shaping and growth. Ideal candidates are detail-oriented, independent, and adaptable, with a strong initiative and positive mindset.

Essential Duties and Responsibilities

• Implement ICHRA, ancillary, and fully-insured plans for specialty groups, including working with HR teams and vendor partners
• Administer ongoing service functions throughout the plan year
• Coordinate with vendor partners and clients to get plans up and running
• Answer client HR team questions and provide proactive service support
• Manage communications and deliverables in partnership with producers
• Create benefit guides and support open enrollment presentations as needed
• Assist with implementation for clients using PEOs or outside HR vendors
• Perform administrative tasks such as data entry, billing coordination, and eligibility updates
• Coordinate and oversee onboarding of new clients and benefit renewals
• Understand and assist with low enrollment, fully insured large group and ancillary-only client structures
• Handle claim and carrier issues, eligibility discrepancies, and plan changes

New/Renewal/Marketing

• Support implementation and renewal processes specific to ICHRA and ancillary products
• Conduct or assist with renewal and open enrollment meetings
• Coordinate with vendors to market and confirm benefit plan details
• Prepare enrollment and new hire materials
• Provide benefit communication tools to clients
• Assist in coordination with COBRA, if applicable

Revenue Growth

• Contribute to agency revenue goals by supporting effective service retention
• Identify opportunities to enhance client satisfaction and drive engagement

Other Duties and Responsibilities

• Demonstrate professionalism and commitment to service excellence
• Stay informed of industry changes and evolving client needs
• Maintain strong carrier and vendor relationships
• Attend team meetings and support agency-wide initiatives

• 2+ years’ experience in group plans, ancillary benefits, or ICHRA (required)
• Current Minnesota Life and Health License (required)
• Proficiency in Microsoft Office; strong Excel and data entry skills (required)
• Detail-oriented and organized with the ability to manage administrative-heavy workloads (required)
• Strong initiative, independence, and adaptability in a fast-paced environment (required)
• Patience and professionalism when interacting with clients and vendors (required)
• Excellent communication skills – verbal and written (required)
• Ability to work with minimal supervision and adapt to changing priorities (required)
• Comfortable being client-facing (required)