Intake Coordinator at Access Infusion Care Inc – Gaylord, Michigan

Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

Full-Time | $20–$22 per hour | 40 hours per week

Are you someone who enjoys helping patients feel supported while keeping details organized behind the scenes? We’re looking for a dedicated and compassionate Intake Coordinator to join our growing healthcare team. In this role, you’ll be a key part of the patient journey—ensuring a smooth, informed, and positive start to care.

If you’re detail-oriented, thrive in a fast-paced environment, and enjoy working collaboratively with both patients and providers, we’d love to hear from you.

• Guide new patients through the intake process, ensuring all required documentation is completed accurately and efficiently

• Verify insurance benefits across multiple payers, including coverage for medications and therapies

• Request and track prior authorizations, proactively managing renewals before expiration

• Enter and maintain patient information in electronic systems with a high level of accuracy

• Communicate clearly with patients regarding coverage details and expected out-of-pocket costs

• Work closely with healthcare providers to ensure a seamless transition into care

• Navigate multiple insurance portals and websites daily

• Deliver exceptional customer service that enhances the overall patient experience

• Experience in a customer service role; background as a medical receptionist or intake coordinator is highly preferred

• Working knowledge of ICD-10 coding and medical terminology

• Solid understanding of insurance benefits, prior authorizations, and coverage terminology

• Strong administrative and computer skills, including proficiency with Microsoft Office

• Excellent organizational skills and attention to detail

• Ability to multitask in a fast-paced environment while maintaining professionalism

• Clear, compassionate communication skills—both verbal and written

• A proactive, problem-solving mindset and the ability to work independently or as part of a team

• Prior authorization experience: 1 year (required)

• Insurance benefits verification: 2 years (required)

• IV infusion experience: 1 year (preferred)

• Medical, dental, and vision insurance

• Health savings account (HSA)

• Life and disability insurance

• Retirement plan

• Paid time off

• Opportunities for advancement

If you’re passionate about supporting patients and want to be part of a collaborative, caring healthcare environment, we encourage you to apply. We look forward to meeting you!