FWS Financial Aid Student Worker at Kentucky State University – Frankfort, Kentucky

Federal Work-Study Job Description

Job Title: Student Office Assistant

Number of positions: 5

Department: Office of Financial Aid

Job Location: Academic Services Building

Supervisor/Timekeeper: Nakea Dreux

Supervisor contact: (502) 597-5960

Hours per week: 24

Duties and Responsibilities: This position is responsible for providing support to the Office of Financial Aid, its’ staff, and any KSU student, staff, or visitor. This position requires the student worker to provide direct support to staff in the Office of Financial Aid and to those that visit the suite. Responsibilities include but are not limited to: • Assist students with basic questions in the office or over the phone • Direct students to appropriate resources • Daily filing • Fill the copiers with paper daily • Help students complete the FAFSA and Scholarship Application • Assist with campus events • Assist students with navigating their WIRED account.

Qualification and requirements: Basic computer skills (email, Microsoft Office Suite), Strong customer service skills, on the phone and in-person, Problem solving skills, Knowledge of KSU processes and resources