Team Lead, Member and Provider Services in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead, Member and Provider Services in United States.
This leadership role is responsible for guiding a high-performing operations team that supports members and providers through complex healthcare service workflows. The position combines people management, operational oversight, and performance optimization in a fast-paced, data-driven environment. It plays a key role in ensuring service quality, efficiency, and customer satisfaction across daily operations. The leader is expected to translate business goals into clear execution plans while maintaining strong alignment with organizational values and mission. This role also requires close monitoring of KPIs, proactive problem-solving, and continuous process improvement. It is ideal for someone who thrives in a structured yet evolving operational setting and enjoys developing teams while improving systems at scale.
- Lead and develop a team of support staff, including hiring, coaching, performance management, and day-to-day leadership
- Monitor operational KPIs, dashboards, and performance metrics to ensure service goals are consistently met
- Conduct root-cause analysis and implement action plans to resolve operational issues and improve outcomes
- Drive continuous improvement initiatives and optimize workflows across member and provider service operations
- Serve as a key communicator, facilitating team huddles and aligning staff with mission, values, and daily priorities
- Collaborate cross-functionally to implement best practices and improve end-to-end service delivery
- Ensure compliance with all relevant policies, regulations, and operational standards
Requirements:
- 2+ years of experience in a fast-paced operations or customer service environment
- 2+ years of direct people management or team leadership experience
- Experience using data, metrics, and KPIs to drive performance improvement
- Familiarity with Lean principles and continuous improvement methodologies
- Experience working with distributed teams or BPO/vendor environments
- Strong communication, leadership, and organizational skills
- Ability to analyze complex problems and translate insights into actionable solutions
- Healthcare or insurance experience is a plus
Benefits:
- Competitive annual salary range: $55,890 – $73,355
- Annual performance bonus eligibility
- Unlimited PTO program
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Paid parental leave and paid sick time
- Wellness reimbursements and employee wellbeing programs
- Flexible remote work structure (with Texas residency requirement and rotating shifts).