Front Desk Ambassador in Boston, Massachusetts at 2LIFE COMMUNITIES

GENERAL SUMMARY

The Front Desk Ambassador (FDA) provides general reception services and office support by greeting and assisting visitors and answering the phone. The FDA handles incoming and outgoing communications and serves as an ambassador for 2Life Communities tenants and staff. The FDA is warm and friendly, efficient, and comfortable being a team member, and can multitask. The ideal candidate for this job is resourceful, a good problem solver, and organized.

ESSENTIAL JOB FUNCTIONS

• Provide a welcoming and supportive atmosphere for residents, guests, and visitors entering 2Life and act as an effective liaison for all those seeking to access information and services
• Provide administrative and clerical support for the Executive Director and data-based assignments for other departments negotiated through the Executive Director. Tasks include but are not limited to: schedule and meeting coordination, correspondence, letter and document production, and file maintenance.
• Provide general reception services by answering the telephone and greeting visitors positively, courteously, and respectfully
• Handle all incoming packages and the process for noting package arrivals, including contacting tenants to notify them that a package/mail has arrived for them and is picked up from the lobby area promptly
• Maintain inventory of office supplies, including coffee and other refreshment supplies—track and order supplies as necessary
• Provide general administrative support, including but not limited to data entry, documentation, printing, photocopying, faxing, scanning, distributing notices, and filing
• Maintain a proper and user-friendly filing and document control system for recording and tracking all documents relevant to the operation of the front desk
• Create and maintain valuable databases for future tracking of guests, providers, and collaterals who work with and support 2Life

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills
• Comfortable with a diverse population of older adults in a residential setting; previous experience preferred
• Experience with Microsoft Office Suite and general computer proficiency
• Fluent in English

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.