Human Resources Manager at Instrumentum – Richmond, Virginia

WHAT WE DO

Instrumentum is an innovative provider of off-site surgical instrument sterilization, transportation, storage, and loaner tray logistics, serving health systems and ambulatory surgery centers (ASCs). With the recent acquisitions of early market movers in this space, we are growing a national footprint with a mission to disrupt a traditionally fragmented and under digitized sterile processing industry. We are scaling rapidly to address the rising demand for elective surgeries and streamlined sterile processing services.

WHY IS THIS IMPORTANT?

Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center. This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk. Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people who work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency.

Sterilization is ALL we do. Our people are the core of our company, and we treat them accordingly – like the rockstars they are. We’ve invested heavily in our facilities, equipment, and processes, and we do it right. Every time. We hire the best, and we don’t have to look far. The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued. That place is Instrumentum.

WHAT WE NEED

We need someone who embodies the Mary Poppins of People Operations – a calm, steady, endlessly prepared HR professional who brings clarity to complex situations and warmth to every employee interaction. You’re the kind of person who anticipates needs before they surface, navigates sensitive conversations with grace, and keeps processes running with quiet precision. You blend sound judgment with a solutions-first mindset, pairing empathy with operational rigor. Whether you’re guiding a new hire through their first day, coaching a leader through a challenging moment, or ensuring our HR practices remain compliant and consistent, you approach the work with professionalism, thoughtfulness, and an ability to make people feel seen, supported, and understood. Ultimately, your presence elevates the employee experience and strengthens the culture around you.

WHAT YOU WILL DO

• Own and manage the daily HR operations that support Instrumentum’s people across all sites, including onboarding, employee relations, compliance, documentation, benefits coordination, and HRIS accuracy.
• Lead seamless new hire onboarding, ensuring every team member starts with clarity, confidence, and a strong connection to Instrumentum’s culture and expectations.
• Maintain employee records and HRIS data with precision, updating changes, tracking documentation, and ensuring full compliance with privacy, security, and audit standards.
• Support benefits administration by coordinating enrollments, responding to employee questions, facilitating changes, and partnering with vendors when needed.
• Assist with payroll processing by reviewing timecards, conducting timekeeping audits, and partnering with leaders to resolve discrepancies quickly and accurately.
• Guide employees and leaders through day-to-day HR inquiries, including policy interpretation, conflict resolution support, and issue escalation, with professionalism and discretion.
• Coordinate training, development, and performance processes by organizing sessions, tracking completion, and ensuring managers and employees have what they need to succeed.
• Partner closely with HR leadership and Operations to stay aligned on workforce needs, employee experience improvements, and opportunities to streamline processes.
• Support the offboarding experience, handling documentation, system updates, and communication to ensure smooth and consistent transitions.
• Contribute to HR projects and culture initiatives focused on employee engagement, process optimization, compliance, and continuous improvement across the People Team.

WHAT YOU WILL DELIVER

• A seamless, high-quality employee experience from onboarding through offboarding.
• Accurate, compliant HR operations that leaders can rely on.
• Trust, clarity, and support that strengthen culture across every site.

WHAT WE OFFER

• A compelling vision and mission, and the collective pursuit of excellence.
• A great environment. We’re fun to work with and are building an awesome team.
• Generous benefits and growth opportunity with a well-positioned, fast-growing company

WHAT YOU WILL BRING TO THE TABLE

• 3–5 years of HR experience, preferably in a generalist role.
• Bachelor’s degree in HR, Business Administration, or related field.
• SHRM-CP/SHRM-SCP or PHR/SPHR certification a plus.
• Strong knowledge of employment laws (FMLA, ADA, EEO, FLSA, etc.).
• Experience with HRIS systems, data integrity, and privacy practices.
• Excellent interpersonal, communication, and conflict-resolution skills.
• High attention to detail and exceptional organizational abilities.
• Ability to multitask, adapt, and problem-solve in a fast-paced environment.
• Proficiency with Microsoft Office and HR systems.
• Unwavering commitment to confidentiality and professionalism.

DETAILS

This is a hybrid role, based out of the Richmond, Virginia area. Frequent travel to other Instrumentum locations across the country may be required on a quarterly basis to support collaboration, share best practices, and participate in key Human Resources initiatives.

You will need to fully cooperate with and adhere to all company health, safety, and environmental policies and procedures, communicating suggestions for improvement as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Instrumentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (40 or older), disability, medical condition, genetic information, marital status, military and veteran status or any other protected characteristic under federal or applicable state laws

The pay range for this role is:
85,000 - 95,000 USD per year(Hybrid (Richmond, Virginia, US))