Retail Peer Review Coordinator at Gulf Coast Bank & Trust Company – Gretna, Louisiana

Summary

The Peer Review Coordinator is responsible for the full lifecycle management of the Retail Peer Review Program across all branch locations and the Processing Center. This includes maintaining subject matter expertise in Retail policies and procedures, ensuring the Peer Review document remains current, coordinating and executing annual reviews, and driving continuous improvement through reporting, communication, and follow-up.

Division: Retail - Consumer Banking

Location: To be determined. However, this role is strongly preferred to be based at a Gulf Coast Bank & Trust branch in Louisiana and is an in-office position. The selected candidate will be required to meet all on-site attendance and presence requirements for the role.

Reporting to: Stephen Dickey, Senior Vice President, Consumer Banking Executive

Responsibilities

• Maintain comprehensive knowledge of all GCB Retail Branch Policies, Procedures, and operational standards.
• Manage and continuously update the Peer Review document to reflect current policies, procedural changes, and emerging risks.
• Partner with internal stakeholders to adjust Peer Review scope and focus areas as needed.
• Ensure alignment of the Peer Review program with regulatory expectations and internal risk priorities.
• Develop and manage the annual Peer Review schedule for all branch locations and the Processing Center.
• Coordinate and execute logistics for on-site reviews.
• Conduct pre-review preparation including data gathering and risk-based scoping.
• Perform and document on-site Peer Reviews.
• Identify and document exceptions and control gaps.
• Ensure consistency and quality in review execution.
• Prepare detailed Peer Review reports summarizing findings and recommendations.
• Communicate results to appropriate stakeholders.
• Escalate significant concerns to management in a timely manner.
• Track and monitor exceptions and corrective actions.
• Conduct formal 90-day follow-ups.
• Provide status updates on outstanding issues.
• Identify and analyze trends across locations.
• Recommend enhancements to policies and procedures, in addition to strengthening controls that lead to higher efficiency and accuracy.
• Support audit requests and partner with stakeholders on training and communication protocols for successful peer reviews.
• Perform other duties as assigned.

Skills/Experience/Education

• Associate or Bachelor’s degree or high school and 5+ years of customer service experience.
• Strong knowledge of retail banking operations.
• Excellent communication and organizational skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office.

Essential Mental & Physical Requirements

• Ability to travel as required.
• Ability to meet deadlines and manage priorities.
• Ability to interpret documents and procedures.
• Prolonged periods of sitting and computer use.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.