Technical Customer Specialist in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Specialist in United States.

This role sits at the intersection of technical support and customer success, acting as the primary point of contact for users of an advanced AI-driven platform. You will support customers in resolving technical issues, navigating platform features, and maximizing the value of generative AI solutions in their daily workflows. The position combines hands-on troubleshooting with proactive relationship management, ensuring each customer interaction is smooth, supportive, and solution-oriented. You will guide users ranging from non-technical stakeholders to advanced practitioners, helping them understand and apply AI capabilities effectively. In a fast-paced and mission-driven environment, you will play a key role in improving customer experience, adoption, and satisfaction. This is a highly collaborative role involving close interaction with technical, product, and sales teams.

• Act as the first point of contact for customer inquiries through ticketing systems and email, ensuring timely, clear, and friendly responses
• Troubleshoot and resolve technical issues such as account access, security setup, platform errors, and configuration questions
• Escalate complex technical problems to engineering or product teams while maintaining communication with customers throughout resolution
• Build strong customer relationships by providing guidance, support, and proactive recommendations to improve platform usage
• Educate users on generative AI capabilities, including prompt engineering, workflows, and best practices for adoption
• Deliver training sessions, walkthroughs, and workshops to help customers fully leverage platform features
• Document customer interactions, maintain knowledge base resources, and track recurring issues for continuous improvement
• Collaborate with internal teams to share customer feedback and support product enhancement initiatives

• 3+ years of experience in technical support, help desk, customer success, or technical account management, ideally in a SaaS environment
• Strong understanding of generative AI technologies and their practical use cases in business or operational settings
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences
• Proven customer service mindset characterized by patience, empathy, responsiveness, and professionalism
• Strong problem-solving skills with the ability to manage multiple cases and priorities simultaneously
• Experience using ticketing systems and customer support tools
• Ability to work independently and collaboratively in a remote or distributed environment
• Familiarity with SaaS platforms and cloud-based technologies is highly desirable
• Bachelor’s degree in IT, Computer Science, or related field is a plus, but not required

• Competitive compensation package aligned with experience and market standards
• Remote-friendly work environment with flexibility in daily schedule
• Opportunity to work at the forefront of generative AI technology and innovation
• Exposure to complex, mission-driven customer environments across commercial and public sectors
• Professional development opportunities and continuous learning in AI and technical support
• Collaborative and supportive team culture focused on knowledge sharing and growth
• Potential career advancement within technical, customer success, or product-focused tracks