Senior Product Manager at Popular Bank – San Juan, Puerto Rico

The Senior Product Manager owns the full product management lifecycle for multiple products or a single complex product and is passionate about putting the customer first to deliver innovative banking solutions, outcomes, and experiences that enable customers to succeed.

• Sets the strategic direction of multiple products or a single complex product by defining and communicating the product vision, strategy and roadmap, ensuring alignment with overall business objectives and segment strategies.
• Collaborates with internal stakeholders on customer research and leverages insights, competitive trends, internal data, and market feedback to identify product opportunities, close gaps, and enhance client satisfaction.
• Builds business cases for new value propositions and enhancements to existing offerings based on customer needs and competitive landscape. Responsible for financial analysis including feasibility assessments, and profitability - pricing, operational costs, and recurring revenue.
• Develops and manages product features, pricing, strategies and service roadmaps by prioritizing initiatives aligned with market insights, competitive analysis, and corporate objectives to ensure successful launches and continuous enhancement.

• Serves as a consumer credit card subject matter expert (SME), collaborating with multiple stakeholders to understand customer needs, make informed decisions, collaborate with cross-functional teams, identify opportunities for innovation, and deliver product definitions responsive to customer needs.
• Defines, measures, and provides visibility into product metrics including performance, acquisition, and usability, with emphasis on achieving OKRs.
• Accountable for the financial success and viability of complex products, including profitability and overall outcomes.
• Defines product specifications, timelines, and integrated plans; translates business needs into technical requirements.
• Manages ongoing relationships with internal and external strategic partners, including contract oversight, negotiations, performance reviews, and coordination of growth initiatives through marketing programs.

• Guides cross‑functional teams and maintains effective relationships with credit card brands and strategic partners to maximize product strategies.

Bachelor’s degree in business administration, industrial engineering, marketing, or related field.

• Supervisory experience preferred.
• 5+ years of experience in product management and end‑to‑end product delivery and customer journey.
• Experience analyzing data to understand customer behavior and derive insights.
• Experience with financial and profitability analysis, business case development, budgeting, and funding approvals.
• Experience in credit cards, payments, or financial services.

• Managing complex projects or programs in critical environments.
• Market research and familiarity with customer‑centric design thinking principles.
• Experience working in cross‑functional product teams delivering consumer‑focused products.

• Knowledge of financial lending industry
• Strong financial knowledge
• Dedicated, high-energy, creative, self-starter who has excellent drive for getting results
• Excellent interpersonal and teamwork skills
• High Level of organization to establish priorities, simultaneously work with multiple tasks and meet deadlines
• Ability to understand key performance analytics and leverage date to make informed decisions
• Ability to work in a dynamic and fast-paced environment
• Exceptional attention to detail
• Strong problem-solving and willingness to roll up one’s sleeves to get the job done
• Excellent verbal, written and interpersonal communication skills (Spanish and English)
• Ability in designing effective presentations
• Proficiency in Microsoft Excel, Word, PowerPoint, Power BI.
• Availability to travel on and off the island