Maintenance Supervisor Hotel Katerina - Hotel at Oxford Suites & Hotels – Chico, California

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Maintenance Supervisor at one of Oxford’s boutique-style or luxury hotels is responsible for overseeing the daily operations of the hotel’s engineering and maintenance team, ensuring all building systems, equipment, and physical spaces are operating safely, efficiently, and in excellent condition. This role plays a key part in supporting guest comfort and satisfaction by coordinating maintenance activities, conducting routine inspections, and ensuring prompt response to repair needs. Working closely with hotel leadership, the Maintenance Supervisor helps ensure a well-maintained, clean, and visually appealing environment across all guest rooms, public spaces, and back-of-house areas. The Maintenance Supervisor plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Maintenance Operations (40%):

• Responsible for overseeing the day to day operations of the Maintenance Department
• Assist in Inventory, stocking and ordering of supplies
• Performs maintenance operations for the exterior and interior facilities including electrical, refrigeration, plumbing, heating and cooling, structural and other maintenance work to maintain the property in an optimum and efficient condition
• Prepare for daily trash removal, pool & spa maintenance, grounds, key control, kitchen cleaning, security rounds, room availability and reader board message updates
• Maintain all distribution systems for electricity, water, gas and other systems as appropriate
• Ensure quick resolution of guest-reported maintenance issues to maintain service excellence, scheduling all work to be done at a minimum of inconvenience to guests
• Coordinate frequently with maintenance team, Front desk, housekeeping and all Food and Beverage staff to ensure smooth operations and guest satisfaction consistent with Forbes service standards
• Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment is functional, reporting high level maintenance issues immediately, prevent loss of revenue or supplies due to malfunction
• Assist in training new employees and providing continuous on-the-job training to ensure that Four Diamond and brand Standards are being met

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Safety & Preventative Maintenance (20%):

• Supervise and mentor maintenance technicians, ensuring high performance and adherence to Four-Diamond standards
• Conduct continuous inspections of the building, grounds and public areas to ensure compliance with OSHA, fire & safety laws, and OHG standards and regulations correcting any potential safety hazards or cleanliness issues
• Possess complete knowledge and keep current on the emergency procedures for the property
• Oversee the preventive maintenance program, ensuring all mechanical, electrical, HVAC, and plumbing systems are functioning at peak efficiency to maintain a Four Diamon Luxury experience
• Monitor quality control and regularly scheduled preventative programs (i.e., floor care, room PMs, ice machines, laundry equipment, kitchen equipment.) to ensure a luxury level experience is achieved
• Inspect randomly selected rooms for quality and Four Diamond standards adherence
• Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards whiling ensuring equipment operating logs are up to date
• Assist property leadership in meeting and exceeding all company benchmarks for preventative maintenance, response time, customer satisfaction, etc.

Leadership & Supervision (20%):

• Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Assist in supervising and mentoring maintenance staff, ensuring tasks are completed efficiently while reinforcing best practices and safety protocols
• Monitor staff performance, providing on-the-job training, feedback, and support while escalating concerns to management as needed
• Ensure compliance with company policies, assist with scheduling, reviewing time and attendance records, and addressing discrepancies related to breaks and overtime
• Foster open communication and problem-solving, assisting in resolving team challenges and presenting solutions to management when necessary
• Serve as a role model for maintenance staff by demonstrating professionalism, strong work ethic, and adherence to safety and service standards
• Attend daily and weekly meetings in the manager’s absence, relaying key information to the team

Guest Relations (15%):

• Interact and acknowledge guests in a friendly and customer focused manner
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (5%):

• Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Mechanical Skills – Understands is competent operating hand, and cordless tools. Understands safety aspects.
• Physical Skills – Capable of performing laborious work in varied conditions
• Problem Solving – Sees and is able to define problems and find causes
• Professional Appearance – Maintains high standards of personal appearance and grooming
• Team Orientation – Works cooperatively with others, establishes rapport and assists others

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• 3+ years of supervisory experience
• Experience / Training in: Commercial Refrigeration, Boilers, Plumbing, Air Conditioning, Building Construction, Carpentry, Fire Systems, Sewer and Water, Boilers, Electrical Breakers, Janitorial Services, Energy Conservation, Environmental, Hazardous Waste, Hygiene and Sanitation

JOB REQUIREMENTS

• Valid Drivers License Required
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis
• Must be able to walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects.

Oxford Collection of hotels is proud to be an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.