Bilingual Virtual Assistant – Admin & Customer Support at Hey Lieu – Mexico City, Ciudad de México

Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

We are seeking a proactive, bilingual professional to join our team as a Virtual Assistant. This role is strategically designed to provide high-level administrative support, specifically taking on routine tasks to allow internal leadership to focus on high-impact strategic work. You will act as a key coordinator between our office staff and our clients, ensuring operational gaps are covered and tasks are managed independently with high initiative.

• Administrative Support: Execute daily administrative tasks and high-accuracy data entry to streamline team operations.
• Telephone Communication: Serve as a primary point of contact, providing clear and personable phone support to customers and partners.
• Office Coordination: Collaborate effectively with on-site office staff to manage scheduling and cross-departmental tasks.
• Project Assistance: Manage routine workflows independently to free up senior team members for more impactful business results.
• Growth & Development: Maintain a high level of performance in core duties with the potential to transition into more advanced responsibilities as the role evolves.

• Bilingual Proficiency: Must be fully fluent in both English and Spanish.
• Interpersonal Skills: Proven "charismatic" personality with the ability to build rapport quickly over the phone.
• Customer Experience: Strong background in customer-facing roles with a focus on problem-solving and personable service.

• Initiative: Ability to identify what needs to be done and take action without constant supervision.
• Independent Management: Skilled at organizing a daily task list and meeting deadlines in a remote environment.
• Reliability: Consistent and dependable approach to administrative and data entry workflows.

• Connectivity: Must have a highly reliable, high-speed internet connection.
• Video Setup: Must have a quality camera setup and professional remote workspace for team coordination.
• Remote Experience: Proven track record of successfully working in a remote or virtual assistant capacity.

• Time Zone: Aligned with US Business Hours.
• Specific Hours: Operates on Central Standard Time (CST).