Amazon Connect Client Director - (Sr. Account Executive) (Copy) at Thunder – San Francisco, California
Thunder
San Francisco, California, United States
Posted on
Updated on
Employment Type:Full-Time
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About This Position
Client Director - Amazon Connect
Location: United States (Fully Remote - Preferred locations: Seattle, Austin, New York)
Summary
Thunder is thrilled to continue expanding our strategic partnership with AWS, and we’re looking for a dynamic Client Director to join our team. In this high-impact role, you will be at the forefront of our collaboration with Amazon, leveraging our expertise in Amazon Connect, Service Cloud Voice, and Salesforce solutions to drive Contact Center as a Service (CCaaS) innovation and deliver transformative value to our clients.
As a seasoned technical seller, you’ll combine your deep technical knowledge and consultative sales skills to forge strong relationships within Amazon and with customers, positioning Thunder as a trusted partner in optimizing customer engagement platforms. This is a unique opportunity for a self-starter to be at the forefront of building Thunder’s Amazon Connect practice and AWS partnership.
We seek dedicated Services sellers who:
- Bring a successful track record of solution selling within the Amazon partner ecosystem, and credibility with a deep POV of CCaaS within varying verticals
- Are a lead-gen engine and strives to surpass metrics
- Are passionate about building relationships, and collaboratively solving problems with customers and channel partners alike
- Understand how to credibly scope consulting deals from a technical lens and work closely with project/engagement teams who are delivering the scope of work sold
- Demonstrate Thunder’s core values by leading with transparency, empathy, ownership, and adaptability - with a good dose of grit!
“Day to Day” Role + Responsibilities
- Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
- Hit and exceed expected Sales metrics, to include conducting at least four meaningful meetings a day
- Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for a consistent sales engagement process
- Interact strategically with the sales teams at Amazon and their partners to establish new business relationships
- Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
- Target, nurture, and grow key/buyer influencer relationships
- Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
- Ensure quality and client satisfaction via high-value touchpoints throughout projects
- Partner consistently with Thunder Delivery leaders for successful sales outcomes
- Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook
Required Qualifications
- 2-3+ years’ experience selling products and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
- In-depth knowledge of Amazon Connect platform capabilities
- Experience in driving Contact Center as a Service (CCaaS) transformations
- Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
- Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc.
- Best-in-class communication and strategic presentation skills (ex., deck creation, thought leadership)
- Winning record of overachievement on sales goals and accountability to metrics
- Appetite for learning new skills and developing new knowledge sets
- Bachelor's Degree preferred
- Proficient with technology + productivity tools
- Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA)
- Preferred Qualifications:
- Amazon Connect Certification(s)
- Sales Methodology training/certification
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Job Location
San Francisco, California, United States
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