IT Specialist at Fabric – New York
Fabric
New York, United States
Posted on
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About This Position
About the Role
What You'll Do
Why You Might Be a Good Fit
This Might Not Be The Right Fit If...
Your Qualifications
Bonus Points
The national pay range for this role is $100,000.00 – $140,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.
As an IT Specialist at Fabric Health, you will be the operational backbone of our internal technology systems. Joining an established Infrastructure team and reporting to the VP of Infrastructure, you will own the configuration, implementation, and automation of the tools and systems that keep a fast-moving, fully remote healthcare company running. This is not a break/fix role. It is a systems-thinking role where your instinct is to build, automate, and improve.
As an IT Specialist, you will keep our internal systems running efficiently while continuously finding ways to reduce manual work and improve how our team operates. Your primary responsibilities will include:
- Systems Administration & Configuration: Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce, including identity and access management systems, SSO, directory services, and role-based access controls.
- Device Management: Manage the company device fleet through an MDM platform such as Jamf, Mosyle, Kandji, or Microsoft Intune, including provisioning, compliance enforcement, and hardware support for remote employees.
- Automation & Process Improvement: Build and maintain automated workflows for onboarding, offboarding, and access provisioning. Identify recurring IT pain points and fix them through scripting and tooling, not ticket by ticket.
- IT Support & Ticketing: Own the internal IT ticket queue, triaging and resolving requests across the company. Maintain IT documentation and runbooks and keep them current as systems evolve.
- Compliance & Security: Ensure IT systems and practices remain fully compliant with HIPAA requirements. Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.
- You think in systems and workflows, not tickets. When you solve a recurring problem, your first instinct is to automate it so it does not come back.
- You are comfortable supporting a fully distributed team without physical access to the people or hardware you support.
- You take HIPAA compliance seriously and understand why it matters in a healthcare environment.
- You can balance proactive improvements with reactive support without dropping either.
- You take ownership of a problem from start to finish, including the documentation.
This Might Not Be The Right Fit If...
- You prefer a traditional break/fix IT environment over building and improving systems.
- Scripting and automation are not a natural part of how you approach your work.
- You need to be physically co-located with the people or hardware you support.
- You are not comfortable working in a regulated environment with real compliance requirements.
Your Qualifications
- 3+ years of experience in IT administration or systems administration in a SaaS or technology company.
- Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
- Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
- Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
- Scripting or automation experience in Python, Bash, or a comparable language.
- Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
- Experience supporting a fully remote workforce.
Bonus Points
- Prior experience in a healthcare or HIPAA-regulated SaaS environment.
- Google Workspace administration experience.
- Familiarity with AWS or cloud infrastructure fundamentals.
- SOC 2 audit support or evidence-gathering experience.
The national pay range for this role is $100,000.00 – $140,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.
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Job Location
New York, United States
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