Manager, Professional Services Engineers in South Africa at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Professional Services Engineers in South Africa.

This is a high-impact leadership role focused on guiding a distributed team of technical professionals responsible for delivering complex customer implementations, migrations, and advisory services across a leading DevSecOps platform. You will combine people management, technical credibility, and operational leadership to ensure consistent, high-quality service delivery across enterprise customers. The role sits at the intersection of engineering, customer success, and professional services, requiring close collaboration with cross-functional stakeholders. You will be responsible for shaping team performance, improving delivery standards, and ensuring customers successfully adopt and realize value from the platform. Operating in a fully remote, asynchronous environment, you will help build a strong culture of accountability, learning, and continuous improvement. This is a hands-on leadership role where you may still engage in technical delivery while scaling team impact across EMEA.

• Lead and manage a team of Professional Services Engineers, ensuring strong performance, technical development, and consistent delivery across customer engagements.
• Oversee end-to-end delivery of implementation, migration, training, advisory, and statement-of-work projects for enterprise customers.
• Support team members through coaching, 1:1s, feedback, and structured career development to strengthen technical and consulting capabilities.
• Monitor project health, proactively identify delivery risks, and intervene or escalate to ensure successful customer outcomes.
• Partner with Sales, Customer Success, Technical Architects, and Engagement Managers to scope, plan, and resource services engagements effectively.
• Track utilization, delivery performance, customer satisfaction, and escalation trends to continuously improve team efficiency and outcomes.
• Act as a senior escalation point for complex customer issues, ensuring resolution while maintaining high service quality standards.
• Contribute to improving internal processes, tooling, documentation, and delivery frameworks across the professional services organization.

• Proven experience leading technical, customer-facing teams in a professional services, consulting, or enterprise software environment.
• Strong technical background in software delivery, DevSecOps, platform engineering, or related domains with ability to engage in deep technical discussions.
• Experience managing complex implementation, migration, or enterprise delivery programs with measurable customer outcomes.
• Demonstrated ability to handle escalations, manage competing priorities, and drive resolution in high-pressure environments.
• Strong collaboration skills with experience working across Sales, Customer Success, Engineering, and Architecture teams.
• Excellent leadership and coaching skills with a track record of developing high-performing technical teams.
• Strong communication skills, particularly in distributed and asynchronous remote environments.
• Delivery-focused mindset with emphasis on accountability, quality, and outcomes over activity.
• Alignment with values of transparency, trust, and continuous improvement.

• Fully remote work with flexibility across the United Kingdom and broader EMEA region.
• Flexible paid time off policy.
• Equity compensation and employee stock purchase plan.
• Growth and development fund for learning and professional advancement.
• Parental leave support.
• Home office setup support.
• Access to team member resource groups and global communities.
• Inclusive and collaborative culture focused on continuous learning and improvement.
• Opportunity to work on globally adopted DevSecOps technology used by millions of developers.