NOC Monitoring & surveillance -Tech I at CBTS – Chennai, Tennessee

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Job Description:

Location – Chennai

Exp – 3+years

Job Purpose:

• Alarm surveillance and response to Network Element events, including:
• • Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
  • SS7
  • AIN
  • NG911
  • Central Office/Customer Transport events
  • Access network (DSLAMs, GPON OLTs)
  • Video network
  • Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
• Tracking and monitoring maintenance performance and the impact on other processes
• Monitor and respond to CBT Security alarms using the Pegasys Security support system
• Monitor and respond to fire alarm system and building maintenance alarms
• Monitor ticket status and update log‐sheets daily
• Monitoring and following up on closed work items
• Respond to Network System outages and Emergency service conditions by following established procedures/protocols
• Effectively multi‐tasks to achieve specific measurable goals toward productivity and quality
• May be required to assist with the primary duties of other NOC profile
• May be required to cross train others
• Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
• Participates in disconnects, maintenance, and support functions of DS (digital signal) services

Essential Functions:

• Demonstrated experience in at least one of the following areas:
• • Voice or data switching equipment
  • TDM or WDM transport equipment
  • GPON or VDSL access equipment
• Demonstrated experience understanding CBT support, element management and network monitoring systems
• Demonstrated experience using PCs
• Demonstrated experience understanding element management or network monitoring systems preferred
• Demonstrated experience in a call center or operations center environment