Access Associate Senior at Rochester Regional Health – CLIFTON SPRINGS, New York

Job Title: Access Associate-Senior
Department: Oncology
Location: Clifton Springs
Hours Per Week: 37 Hours
Schedule: Monday - Thursday 7:30AM - 4PM or 8AM - 4:30 PM, Friday 7:30AM - 12:30PM/8AM - 1PM
Sign-On Bonus: $0

SUMMARY:
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.

RESPONSIBILITIES:

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues

• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

REQUIRED QUALIFICATIONS:

• None
  

PREFERRED QUALIFICATIONS:

• Associate degree preferred.

• 3 years related work experience in a healthcare or customer service setting preferred.

• Bilingual preferred.