Client Service Representative at Swedish American – Rockford, Illinois

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

• Annual wellness reimbursement

• Opportunity for on-site day care through UW Health Kids

• Tuition reimbursement for career advancement--ask about our fully funded programs!

• Abundant career growth opportunities to nurture professional development

• Strong shared governance structure

• Commitment to employee voice

POSITION SUMMARY:

Coordinate service to all Laboratory Outreach customers through resolution of inquiries, requests and complaints in a courteous and efficient manner. Prepare referred laboratory specimens for analysis through registration of laboratory requisitions. Enter and retrieve patient information, demographics and test results from computer. Facilitate communication of customer laboratory results through approved mechanisms. Participate in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as, Health System initiatives. Interrupting test requirements, the ability to explain collection processes, ability to work with multiple reference laboratories, and provide support throughout the healthcare system.

EDUCATION/TRAINING:

Minimum High School Diploma or equivalent. Medical secretarial experience preferred. Successful completion of a Medical terminology course preferred. Experience in a clinical laboratory preferred.

LICENSURE/CERTIFICATION:

N/A

EXPERIENCE/SKILLS/ABILITIES:

Successful completion of annual clinical, age and job specific competencies and skill verification tools required. Ability to type 40 wpm required. Knowledge of medical terminology and a familiarity with a variety of laboratory systems. Ability to establish effective working relationships and clearly and calmly communicate in English both verbally and in writing with patients, medical staff and the public.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.