IT Intern at Group O – Milan, Illinois

Position Title: IT Intern

Location: Milan 4905

Department: IT Infrastructure

Employment Type: Internship

Workplace Type: Onsite

Reporting To: Miguel Aleman

Compensation: $20.00 / hour

IT Intern
Group O is seeking an Intern to grow within our developing Information Technology group.

As the Desktop Support Intern, you will be a vital part of our IT support team, providing essential technical assistance to end-users within the organization. Your role involves learning to diagnose and resolve hardware and software issues, ensuring optimal workstation performance, and maintaining an elevated level of customer satisfaction. This internship offers a firsthand learning experience in a dynamic and challenging environment, providing opportunities to develop technical skills and gain practical experience in IT operations.

Key Responsibilities

Essential Functions:
Desktop Support:

• Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
• Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.
• Manage user accounts, permissions, and access rights in accordance with company policy.
• Assist with the deployment and maintenance of IT equipment and infrastructure.
• Perform routine system maintenance and updates to ensure security and efficiency.
• Other desktop support duties as assigned.

Secondary Functions:

• Collaborate with IT team members on various projects and initiatives, contributing to the successful delivery of IT services and solutions.
• Participate in meetings, training sessions, and professional development opportunities to enhance technical skills and knowledge.
• Adhere to IT policies, procedures, and standards, maintaining confidentiality and professionalism in all interactions.
• Perform other duties and responsibilities as assigned by the IT Service Manager.

Job Qualifications

Education/Certifications:

• Currently enrolled in a degree program in Computer Science, Information Technology, or related field.

Skills and Qualifications:

• Basic understanding of computer hardware, operating systems, and software applications.
• Strong interest in information security principles, practices, and technologies.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
• Ability to work independently and collaboratively in a team-oriented environment.
• Eagerness to learn, adaptability, and an initiative-taking attitude towards problem-solving.
• This internship position is part-time and is expected to last three months. The schedule can be flexible based on the intern's availability and academic requirements.

Physical Requirements: N/A

About Group O

At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.
In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.


Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.