Medical Assistant at BestCare Treatment Services Inc – Bend, Oregon

The Addiction Medicine Clinic is a specialty medical clinic focused on the treatment of substance use disorders and related medical conditions. We provide comprehensive, low-barrier, evidence-based medical care including medication for opioid use disorder (MOUD), long-acting injectable therapies, hepatitis C treatment, obesity medicine, and coordinated behavioral health support.

We are seeking either a Certified Medical Assistant or a motivated Pre-Certified Medical Assistant eligible for on-the-job training (OJT) to join our collaborative medical team.

AMC blends medical excellence with harm-reduction principles and structured clinical practice. We are building a sustainable, high-functioning medical program — and we are looking for team members who want to grow with us.

JOB SUMMARY: Under the supervision of the Medical Director, the Medical Assistant works cooperatively as a member of the interdisciplinary treatment team and is responsible for assisting nursing/medical staff in the treatment and management of clients on-site in the assigned program(s).

ESSENTIAL FUNCTIONS

• Assists with client medications:
• Allergy/medication reconciliation
• Coordinates refill requests, manage REMS pharmacy medications
• Processes new medication orders
• Submits prior authorizations
• Provides education as directed by LMP
• Performs patient/client care responsibilities considering needs that are specific to the standard of care for the age of the patient/client;
• Updates electronic Health Record with medication and/or treatment changes and/or any additional communication as appropriate;
• Coordinates treatment plan:
• Facilitates ordered lab work to include obtaining UAs/oral swabs for drug screening
• Obtains and organizes outside records and results
• Coordinates communication with primary care clinics and behavioral health clinics, including providing written communication following appointments;
• Takes and records vital signs including height, weight, BMI, and waist circumference when necessary; Alerts LMP of abnormal VS and/trends;
• Assists with ride/transportation coordination and coordination for medical visits;
• Gathers health information including screenings, health history, and standing orders;
• Maintains medical supplies, REMS medications and equipment;
• Reviews emails and responds or refers as appropriate;
• Fully understands and strictly complies with HIPAA regulations, 42 CFR, and OSHA guidelines, and maintains compliance with OARs for Behavioral Health and AMC clinics;
• Assists with procedures, treatments, and rooming for the clinic as needed;
• Transcribes provider orders into Electronic Health Record as needed;
• Communicates with families and treatment teams regarding medication or treatment changes as appropriate;
• Provides other competencies as directed by supervisors within the scope of training;
• Maintains a collaborative working relationship with staff;
• Is flexible with duties and requirements of job as they evolve;
• Performs other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES

• Performs work in alignment with BestCare’s mission, vision, values;
• Supports the organization’s commitment to by fostering a culture of inclusivity, open-mindedness, equity, cultural awareness, compassion, and respect for all individuals;
• Strives to meet Program/Department goals and supports the organization’s strategic goals;
• Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
• Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
• Attends required program/staff meetings and completes assigned training timely and satisfactorily;
• Ensures that any required certifications and/or licenses are kept current and renewed timely;
• Works independently as well as participates as a positive, collaborative team member.
• Performs other duties as needed.

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to obtain competency within a reasonable period for each of the following:

• Demonstrated ability to perform treatments and provide services to the level of education/licensure/certification and within their approved scope of practice;
• Is emotionally and physically stable to work with the clientele, model self-care skills, and assist the patient/client in meeting their goals;
• Proven success in collaborating with co-workers and a multi-disciplinary team to provide and advocate for excellent patient care
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Strong critical thinking and decision-making skills that can impact safety of self and others;
• Ability to maintain confidentiality of privileged information in compliance with HIPAA, 42 CFR, the Employee Handbook and all privacy and security regulations;
• Ability to build and maintain positive, collaborative relationships with co-workers as well as other departments/disciplines;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Ability to work independently as well as participate as a positive, collaborative team member.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School Diploma (or equivalent)

LICENSES AND CERTIFICATIONS:

• Current CCMA, CNA or EMT certification (for Medical Assistant II) or
• Uncertified with ability/commitment to obtain CCMA within 1-2 years (Medical Assistant I)
• Current BLS certification
• Current Oregon Food Handler’s Card (in Residential)
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two (2) years at the time of hire

PREFERRED:

• Bilingual in English/Spanish a plus
• Some experience in a healthcare setting a plus