Operations Leader at FOCUS GROUP SERVICES LLC – Lawton, Oklahoma

Job Descriptions:

Summary of Job Scope and Expectations:

The Operation Leader (OL) is responsible for the successful day-to-day performance of the store under the guidance of the Restaurant Leader (RL), with accountability for:

• Ensuring Workability, Intensity & Integrity
• Training store Associates on FOH and BOH duties and on food and work safety
• Delivering exceptional Guest experience
• Achieving store financial targets
• Performing FOH and BOH duties as required
• Performing all RL responsibilities in the absence of the RL, the OL assists the RL in the successful operation of a single store in fulfillment of the Focus's vision.

Essential Function

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions

People

• Culture: Lives and cultivates Focus's Mission, Culture, and Values to ensure Focus's vision is alive and in action.
• Recruitment: Assists RL with recruiting store Associates to ensure store is well staffed.
• Training: Trains store Associates on company policies and procedures and on Operations standards, including FOH and BOH duties. May develop Associates to higher levels for future career progression and identify own successor.
• Operations: Upholds high Operations Standards and being the Best. Under the guidance of the RL, oversees the day-to-day performance of FOH and BOH Associates. Assigns responsibilities to store Associates to ensure a smooth operation. Controls food waste by having smaller batches of food cooked during slow periods and closing time. In the absence of the RL, performs all RL responsibilities.
• Associate Relations/Work Safety: Promotes a safe and empowering environment for Team Focus to listen, appreciate and challenge each other. Proposes ways to improve processes and brings Associate relations and work and food safety issues to the attention of the RL. In the absence of the RL, handles disciplinary actions and performance management.

Guest

• Exceptional Guest Experience: Builds emotional connection with Guests through Food, Service & Ambiance. Assists RL in delivering an exceptional Guest experience at the store, performing both Front and Back of House duties as needed. Continuously strives to enhance the Guest experience in terms of food quality, Guest experience, and ambience. Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Handles Guest complaints. Brings food safety issues to the attention of the RL.
• Brand Awareness: Assists RL in executing national and local marketing initiatives to enhance brand awareness. Ensures effective implementation of new products according to company standards. Monitors food quality for recipe compliance and ensures dishes meet standards.

Financial

• Financial Results: Shares responsibility with RL for achieving store financial results. Ensures cash handling procedures are followed and labor and food costs are within budget.
• Administration: Assists RL in completion of financial and inventory reports and other administrative duties as requested. Performs cash register opening and closing procedures.

Job Requirements:

Education and Experience:

• High school diploma required; Associate’s degree preferred
• Minimum one to two years of Operations experience
• Must pass Cooking Test annually
• Must be flexible to move to a store within a radius of 50 miles from home and to work flexible schedule, including weekends

Food Safety:

• Serve Safe certified

Knowledge, Skills and Abilities:

Competencies:

In addition to Competencies for Operations Associates, the following are Focus Mindset and Leadership Behaviors for OL (Core People Development Competencies indicated in bold):

• Developing Direct Reports and Others
• Listening
• Motivating and Inspiring Others
• Caring about Direct Reports and Others
• Hiring and Staffing

Success Measures: