Residential Aide- Asylum at Neighborhood Association for Inter-Cultural Affairs, Inc. – Queens, New York

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Residential Aide- Asylum Shelter

Location: Bronx, NY

Reports to: Director of Operations & Security

Pay Range: $18.68 - $19.23 per hour (effectively $34,000 - $35,000)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: We are seeking a dedicated Asylum Shelter Residential Aide to ensure the safety, security, and well-being of both asylum seekers and staff, as well as maintaining a secure and welcoming environment in compliance with asylum seeker-specific policies and operational procedures.

Primary Job Responsibilities/Duties:

The Asylum Shelter Residential Aide will be responsible for, but not limited to: 

Diligently monitoring asylum seekers, living units, dormitories, and facility premises to ensure the safety and security of each resident.  Adhering to asylum seeker-specific shelter policies while following staff policies and procedures.  Conducting essential administrative tasks, including maintaining detailed communication logs, documenting asylum seeker activities, behaviors, and engagement.  Providing compassionate assistance to asylum seekers, addressing questions, and promptly resolving any arising issues.  Thoroughly inspecting all items entering the facility to guarantee the safety of asylum seekers and staff.  Monitoring video footage of common areas such as hallways, staircases, and lounges.  Strictly adhering to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization.  Conducting regular hourly rounds of the facility.  Promptly reporting any immediate safety hazards to appropriate supervisory or maintenance personnel.  Collaborating with security personnel to ensure the safety of both staff and asylum seekers in the program.  Preparing living spaces for vacancies, including emptying, cleaning, and properly tagging asylum seekers' belongings when necessary.  Accurately documenting all incident details, participants, actions taken, and outcomes.  Demonstrating flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed. 

Physical Requirements:

Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods. May be required to work on or during evenings, weekends, and holidays.

Qualifications:

NYS Security License preferred.  F-02 Certificate of Fitness.  CPR/Basic First Aid certification.  Food handler certificate NYC/NYS.  Ability to establish and maintain professional boundaries when working with asylum seekers.  Prior experience in a residential facility is advantageous.  Knowledge of HIPAA guidelines and standards.  Exceptional written and verbal communication skills.  Strong problem-solving and analytical abilities.  Commitment to excellence and high standards.  Demonstrated good judgment with the ability to make timely and sound decisions.  Proficiency in assessing emergency situations and responding effectively.  Bilingual (Spanish, French, Creole, or other languages) preferred.  Must be able to read, speak, write, and understand English for administrative purposes.  Must pass drug screening to be appointed.  This position may be subject to a series of investigations before and after appointment.  

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

Comprehensive Health, Dental and Vision Benefits for full-time employees  403(b) Retirement Savings Plans  Loan Forgiveness Programs for eligible employees  Paid Holidays and Vacation  Paid Time-off  Vol Life Insurance and AD&D  Term Life and AD&D insurance  Long Term Disability  Employee Assistance Program support (EAP)  Commuter Benefits Program  Aflac: Short-Term Disability, CA, Accident and Hospital  Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.