QHSE+ Performance & Claims Specialist at Seguin Morris Inc – Gatineau, Quebec

QHSE+ Performance & Claims Specialist

(Post-Incident Management, RTW Interface, Performance Analysis & Continuous Improvement)

Seguin Morris is a leader in industrial and commercial electrical infrastructure services. The company specializes in civil works, HVAC systems, telecommunications tower construction, high-voltage equipment installation, and airfield lighting. With operations in Canada, the United States, and Barbados, Its commitment to its integrated Quality, Health, Safety, Environment, and Information Security (QHSE+) approach makes it a trusted partner for large-scale infrastructure projects.

The QHSE+ Performance & Claims Specialist is responsible for post-incident management, return-to-work (RTW) coordination, performance oversight, and organizational defence following serious or high-consequence incidents.

This role ensures incidents are managed in a controlled, factual, and defensible manner; injured workers receive timely and appropriate medical guidance; and outcomes are translated into system-level learning and measurable improvement within the Integrated Management System (IMS).

• Support the organization following serious incidents and high-potential events.

• Ensure accurate fact gathering, defensible documentation, and completion of required notifications and escalations in line with legal and contractual obligations.

• Interface with regulators, insurers, clients, and investigators as required.

• Superviser les réclamations liées aux incidents ainsi que l’exposition organisationnelle associée (financière, réglementaire, contractuelle et réputationnelle), en veillant à ce que les dossiers soient adéquatement documentés, correctement classifiés et gérés de façon efficace, tout en fournissant à la direction une compréhension claire de la gravité et des risques systémiques.

• Coordinate early, safe return-to-work activities from a QHSE and risk-control perspective.

• Liaise with medical providers and ensure functional abilities and restrictions are integrated into operational planning.

• Align RTW activities with HR and supervisors, and monitor duration, outcomes, and trends.

• Own the integrity, analysis, and interpretation of incident, claims, and RTW data.

• Analyze trends related to severity, recurrence, control failures, and RTW effectiveness.

• Provide evidence-based performance insights to leadership and ensure data supports audits, regulatory reporting, and client due diligence.

• Lead or support structured root cause analyses for serious events.

• Identify system-level failures and ensure corrective actions address root causes and are verified for effectiveness.

• Translate lessons learned into procedural, control, and training improvements within the Integrated Management System.

• Support client pre-qualification, bids, audits, and due diligence processes where incident management performance and system maturity are evaluated.

• Bachelor’s degree or diploma in Occupational Health & Safety, Quality, Risk Management, Industrial Relations, or related field (or equivalent experience).

• Bilingual (French and English)

• Minimum 5 years of experience in incident management, workplace injury claims, performance analysis, and system-level corrective action within Workers’ Compensation environments (e.g., CNESST, WSIB, or equivalent).

• Strong knowledge of workers’ compensation legislation, claims processes, regulatory timelines, and early & safe Return-to-Work (RTW) principles.

• Ability to interpret functional abilities and medical restrictions within operational contexts.

• Proven ability to analyze and defend QHSE+ performance data and produce clear, audit-ready documentation suitable for regulatory and executive review.

• Disability Management or Return-to-Work certification (e.g., CDMP or equivalent).

• Incident Investigation or Root Cause Analysis training/certification.

• Experience with claim objections, appeals, or cost-containment initiatives.

• Experience collaborating with occupational health providers.

• Familiarity with ISO 9001, 14001, 45001, and 27001 integrated management systems.

• Experience in construction, industrial, utilities, or infrastructure sectors.

Do you want to play a key role in QHSE+ Compliance, Performance & Claims? Join a dynamic team and advance your career at Seguin Morris. Apply now!