Director of Client Operations - Cloud at AHEAD – Cincinnati, Ohio

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

The Director of Client Operations – Cloud will oversee the operational execution, governance, and scalability of AHEAD’s Cloud business.

This role is a strategic leadership position designed for an operator who thrives in ambiguity and is excited to define the processes, governance, and operating model that will power AHEAD’s next phase of Cloud growth. The Director will play a critical role in shaping how Cloud business is transacted, billed, booked, and supported at scale.

This role is responsible for demystifying Cloud operations and translating complex partner programs, funding mechanisms, deal structures, and booking paths into repeatable, compliant, and scalable processes. This leader will achieve results by evaluating and organizing processes, data, and workflow which helps optimize business outcomes. They will need to work cross-functionally driving efficiencies to help AHEAD scale its operations.

As a people leader, this Director will manage and grow a global team of Client Operations professionals across the U.S. and India, initially leading a team of approximately five direct reports with expected growth as the Cloud business scales. This role serves as a strategic partner to Sales, Finance, Services, and Executive Leadership, ensuring Cloud transactions are executed accurately, efficiently, and in alignment with company policies and partner program requirements.

This role has fiduciary responsibility to the business and must ensure AHEAD’s financial success by acting as a steward of Cloud transactions from pre-sale through post-sale. The Director must possess strong financial and operational acumen, with a deep understanding of Cloud partner programs, deal registrations, funding, quoting, booking, invoicing, and post-sale issue resolution.

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.