Systems Specialist at Hassan & Sons Inc – Orange, California

Position Summary

The Systems Specialist plays a crucial role in the maintenance, optimization, and support of retail and operational systems across all company locations. This includes oversight of POS systems, kiosks, delivery platforms, and their integration with enterprise applications such as PDI and inventory management systems. The ideal candidate provides proactive support, ensures hardware and software stability, and drives operational excellence through system reliability and uptime.

This role combines technical expertise, project execution, vendor coordination, and end-user support to sustain seamless business operations and support company growth.

Responsibilities and Duties:

System Support and Troubleshooting

• Provide front-line technical support for all retail and operational systems, including POS, kiosks, delivery platforms, and related technologies
• Serve as the subject matter expert on POS platforms, delivering high-level guidance to maintenance and operations teams
• Perform remote and on-site troubleshooting to resolve system outages, hardware failures, and performance issues
• Monitor and maintain system uptime while documenting maintenance activities, resolutions, and timelines

Network and Vendor Coordination

• Liaise with internet service providers (ISPs) to monitor connectivity and escalate issues as necessary
• Collaborate with vendors, developers, and internal IT teams to optimize system performance and streamline transaction workflows
• Coordinate with external partners to ensure compliance with service-level agreements and system standards

System Integration and Optimization

• Assist in integrating POS systems with core business platforms, including inventory management, CRM, and enterprise systems such as PDI
• Participate in continuous improvement initiatives to enhance system reliability, scalability, and user experience
• Support cross-functional projects involving new technologies or process automation

Hardware and Software Management

• Execute hardware upgrades, replacements, and rollouts with minimal operational disruption
• Plan and support infrastructure upgrades and technology transitions aligned with business growth objectives
• Perform regular software audits to ensure compliance with licensing and version control policies
• Maintain accurate records of hardware and software inventory, system configurations, and asset documentation

Reporting and Documentation

• Prepare and maintain system performance reports, outage logs, and service summaries
• Document support procedures, troubleshooting guides, and configuration standards for ongoing departmental use

Other Duties

• Perform additional duties and special projects as assigned by the Systems Manager

Education and Work Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Minimum of 3 years of experience in systems administration or technical support, preferably within a retail or service-based environment
• POS certifications and experience with platforms such as PDI strongly preferred

Skill Set

• Deep understanding of retail systems, POS architecture, and system integration techniques
• Strong problem-solving and analytical abilities
• Effective communication and training delivery skills
• Ability to prioritize and manage multiple concurrent projects under pressure
• Excellent documentation, organization, and reporting skills
• Collaborative approach with strong attention to detail and follow-through

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the incumbent is regularly required to talk or hear
• The employee frequently is required to use hands, fingers, handle, or feel objects, tools, and controls
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• The noise level in the work environment is usually moderate and primarily in an office or retail environment