Fraud Risk and Chargeback Analyst at EML Payments Solutions Ltd (EPSL) – Melbourne, Victoria

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

About the role

As a Fraud Risk Chargeback Analyst, you’ll play a key role in detecting, investigating, and preventing fraudulent activity across our digital and payment channels. You’ll work with a collaborative team, use modern fraud‑detection tools, and contribute to strengthening our fraud risk framework.

What you'll do

• Monitor real‑time and batch alerts to identify suspicious activity
• Investigate fraud cases including scams, unauthorised transactions, and identity misuse
• Analyse data to identify trends, patterns, and emerging fraud typologies
• Prepare clear case notes, reports, and recommendations
• Collaborate with risk, compliance, AML, customer support, and technology teams
• Support improvements to fraud controls, systems, and processes

Qualifications

• 1–3 years’ experience in fraud operations, financial crime, risk analysis, or similar
• Strong analytical mindset and attention to detail
• SQL knowledge
• Experience with fraud monitoring or case management systems
• Excellent communication skills and customer empathy
• Ability to work in a fast‑paced environment and make sound risk‑based decisions