Veterinary Technician Team Lead at Petfolk Inc. – Concord, North Carolina

At Petfolk, we’re reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

At Petfolk, we are recreating the veterinary journey from the ground up, putting technology, thoughtful design, and exceptional people at the center of everything we do.

Our mission is bold: to improve the health and happiness of pets, pet parents, and veterinary caregivers. That takes confident, friendly, resilient professionals who are passionate about making a difference every single day.

Our Concord Pet Care Center is seeking a Veterinary Technician Team Lead to join our established team and help elevate patient care, strengthen collaboration, and drive operational excellence.

If you’re confident, collaborative, and passionate about making a meaningful impact in animals’ lives, we want to meet you.

We blend high-quality medicine with a welcoming, connected experience for pets and their families. Through smart technology, thoughtful design, and Fear Free practices, we create a low-stress environment where pets, pet parents, and veterinary professionals thrive.

As a Veterinary Technician Team Lead, you’ll partner closely with the Business Partner and Partner DVM to support clinical excellence, team development, and seamless operations within the Pet Care Center.

• Generous PTO to support rest and personal time
• Paid Holidays with no on-call or overnight shifts
• Medical, Dental & Vision Insurance with multiple plans and generous employer contributions
• Life & Disability Insurance for added peace of mind
• 401(k) with employer match to support your long-term financial goals
• Continuing Education Support, for licensed individuals, with annual stipends and paid time off to help you grow your skills and stay at the top of your field
• Fear Free Certification at no cost to you
• Figs Scrubs are provided so you feel confident and comfortable
• Employee Discounts on Petfolk services, food, and medications for your pets

• Assisting in surgeries, dental procedures, and anesthesia monitoring
• Performing venipuncture, IV catheter placement and lab diagnostics
• Educating pet parents with compassion and clarity
• Ensuring accurate medical documentation and patient histories
• Promoting low-stress and Fear-Free techniques in every interaction
• Mentoring Assistants and Technicians while fostering a culture of teamwork and excellence

• Support scheduling and time management
• Participate in daily leadership huddles
• Provide coaching and mentorship to teammates
• Oversee inventory counts and ordering within budgetary guidelines
• Maintain controlled drug compliance and regulatory standards including OSHA and DEA requirements
• Oversee maintenance of equipment and troubleshoot concerns

• Educate pet parents on preventative & urgent care, medications, nutrition, and treatment plans
• Support promotion of services including dental cleanings, senior wellness, and spay/neuter procedures
• Deliver exceptional communication and compassionate care at every interaction

What We’re Looking For

• 5+ years hands-on experience in veterinary clinical care
• Previous experience leading teams in a clinical environment
• Comfortable with venipuncture, surgical/dental assistance, and exams
• Advocate for Fear Free, low-stress handling techniques
• Tech-savvy, adaptable, and thrives in a fast-paced environment
• Excellent communication skills and a strong team player
• Passionate about continual learning and professional growth
• Loves working with both pets and people
  
  

Ready to Join the Revolution in Pet Care?

Apply today to become part of our growing, passionate team in Concord and help us create extraordinary experiences for pets and their families.