Director, Enterprise Recruitment Optimization at CSS – Linthicum Heights, Maryland

Summary: The Director, Recruitment Optimization owns in-flight performance control and delivery optimization across active patient recruitment programs. The role uses reporting and analytics to monitor performance against recruitment plans, scales successful strategies, and corrects performance erosion or margin compression early in execution. The Director bridges analytics and operational execution to ensure modeled assumptions translate into real-world results.

This role protects delivery timelines and financial outcomes by identifying performance gaps and implementing corrective actions across ongoing studies.

Duties and Responsibilities: 

• Monitors active recruitment campaigns against enrollment projections and timelines
• Analyzes performance data to identify underperforming channels, geographies, or strategies
• Implements corrective actions to improve enrollment velocity and conversion performance
• Scales effective recruitment strategies across studies and therapeutic areas
• Identifies early indicators of margin compression or operational inefficiency
• Partners with Operations, Feasibility, and Marketing teams to align execution with modeled assumptions
• Develops standardized performance monitoring dashboards and reporting cadence
• Establishes escalation thresholds and response workflows for performance risks
• Tracks cost-per-consent and conversion performance against expectations
• Provides leadership reporting on recruitment health, risks, and forecast adjustments
• Drives continuous improvement initiatives to improve delivery outcomes
• Supports operational teams with data-driven recommendations for execution strategy
• Occasional travel to Company meetings and conferences as needed. 
• Performs other duties as assigned.  

This job description is not an exhaustive list of all the functions you may be required to perform. The Company reserves the right to revise this job description at any time. 

Requirements: 

• Bachelor’s degree required (Business, Statistics, Public Health, Marketing Analytics, or related field preferred)
• 8+ years of experience in clinical research recruitment, analytics, operations, or delivery performance management
• Experience analyzing recruitment metrics and operational performance strongly preferred
• Experience implementing process improvements across teams preferred

Competency Requirements:

• Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Judgement: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Physical Requirements and/or environmental factors:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 20 pounds at a time.
• Travel to sponsor required meetings as needed.

Equal Opportunity: The Company is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law. You must be able to perform the essential functions of the position satisfactorily. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of this job, absent undue hardship.