What is the role of a CUSTOMER SUPPORT REPRESENTATIVE at Eventide Inc?

The CUSTOMER SUPPORT REPRESENTATIVE position at Eventide Inc is a Full-time or part-time position opportunity in the Manufacturing field.

Where is this CUSTOMER SUPPORT REPRESENTATIVE job located?

LITTLE FERRY, New Jersey, 07643, United States

What type of employment is offered for this CUSTOMER SUPPORT REPRESENTATIVE role?

Full-time or part-time position

What is the expected salary for this CUSTOMER SUPPORT REPRESENTATIVE job?

$40,000 – $60,000 Yearly Salary

How can I apply for the CUSTOMER SUPPORT REPRESENTATIVE position at Eventide Inc?

You can apply directly through the application link provided.

CUSTOMER SUPPORT REPRESENTATIVE at Eventide Inc

Position Description: Eventide is seeking a Customer Support Representative (CSR) for our line of audio hardware and software products. As a CSR youll be the first responder to a variety of customer technical and purchasing issues. Youll become an Eventide product expert as you help customers solve problems and better engage with their Eventide Audio products. Youll also work directly with the engineering team to solve harder customer issues.

Day to day tasks and responsibilities include:

Responding to customer support emails coming in via Jira Service Desk, from the simple to the challenging.

Monitoring Eventide forums, external forums and Facebook User Groups to direct relevant issues to support@eventideaudio.com.

Maintaining Support Knowledge Base

Identifying high-priority issues and broader patterns of failure and alerting engineers as necessary.

Reaching out to engineers to alert them of high priority issues and suspected larger patterns of failure.

Facilitating return and repair processes by acting as a liaison between customers and our operations and repairs team.

Candidate Required Skills/Qualifications

Experience with professional audio and/or musical instrument gear and a knowledge of musical concepts.

Excellent written and oral communication skills coupled with an empathetic, patient and customer-centered approach.

Critical problem solving and troubleshooting skills.

Proven ability to break large problems down into reproducible steps and offer tractable solutions for each step.

Candidate Preferred Skills

Experience with Jira Service Desk.

Previous technical product support experience.

Ability to work onsite in Little Ferry, NJ at least 3 days a week to start.

Actual pay is based on local market rates and candidate experience.

State wage thresholds apply.

Eventide Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of disability or protected veteran status.

CUSTOMER SUPPORT REPRESENTATIVE at Eventide Inc – LITTLE FERRY, New Jersey

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