Bilingual Case Coordinator I at Streamline Imaging LLC – Jacksonville, Florida

About Us
Streamline Work Comp was founded in 2013 with a clear mission: to become the premier radiology and physical therapy management company in the workers’ compensation industry. We pride ourselves on delivering exceptional customer service and building a first-class provider network that helps injured workers receive timely and efficient care.
Our culture is collaborative, fun, and focused on excellence. We value empathy, integrity, and teamwork. If you thrive in a fast-paced environment and want to make a meaningful impact, we’d love to have you on our team.

Position Summary
The Case Coordinator is a fully remote administrative role responsible for managing inbound and outbound communication, scheduling services, and maintaining accurate documentation for workers’ compensation cases. This role involves high-volume phone work, both inbound and outbound, and requires strong organizational skills, attention to detail, and the ability to multitask in a remote environment.
Streamline provides all necessary equipment, including a computer and company phone.
Due to federal hiring requirements, applicants must reside within the United States. Streamline is not able to hire residents of New York, Washington, Washington DC, or Oregon.
Because this role handles continuous phone communication, documentation, and time‑sensitive case management, employees must be able to work in a private, uninterrupted environment for the entire scheduled shift.

Work Schedule
The standard work schedule is 8:00 am to 5:00 pm in your local time zone. Applicants located on the East Coast may be assigned the 11:00 am to 7:30 pm Eastern shift to ensure adequate coverage across all time zones. Final work hours will be determined by the hiring manager based on business needs.

Duties and Responsibilities
- Review incoming medical records and referral documents for accuracy and completeness.
- Make outbound calls to gather additional information from medical providers, insurance carriers, and third‑party partners.
- Answer inbound calls from claimants, adjusters, and providers regarding case updates.
- Schedule diagnostic imaging and outpatient therapy appointments promptly and accurately.
- Verify claimant information and update internal case notes in real time.
- Communicate professionally via phone, email, fax, and text.
- Work within multiple technology platforms including Outlook, Microsoft Teams, voicemail systems, and Streamline’s internal software.
- Perform other administrative duties as assigned to support case progression.

Expectations
- Accurately input claimant demographic and case details into internal systems.
- Obtain missing or additional medical documentation as needed to facilitate next steps.
- Provide clear and timely communication to all parties involved in a case.
- Maintain organized workflows in a high‑volume environment with frequent interruptions.
- Uphold all HIPAA and confidentiality standards.

Qualifications
- High School Diploma or GED required.
- Administrative or medical office experience preferred.
- Familiarity with workers’ compensation or medical authorization processes is helpful but not required.
- Ability to work independently in a structured remote environment.
- Must reside in the United States (excluding NY, WA, DC, and OR).
Preferred Skills
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams).
- Typing speed of 60 WPM (a speed test will be required).
- Experience with Adobe Acrobat or similar document management tools.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and maintain accuracy under deadlines.
Why Join Streamline?
At Streamline, customer service is the cornerstone of our business, and we extend that same commitment to our employees. We foster a culture of teamwork, creative problem-solving, and shared success. People who thrive here enjoy collaborating, taking ownership, and finding smarter ways to get things done.

Benefits
- Competitive compensation
- Remote work flexibility
- All equipment provided
- Supportive and collaborative team environment

The Interview Process
1. All requests for interview will be done via email.
2. Candidate will also have to submit a typing test to measure typing speed.
3. The final interview will be on camera with management.