Retail and Post Office Lead at UOE Store – Potters Bar, England

Retail & Post office Team Lead

Join us and lead your local branch to success!

About Us
UOE has been helping people get things done since 1983, and today, we’re one of the UK’s leading independent stationery and Post Office retailers. Our stores are bustling hubs of the community where we provide expert service, top-quality stationery, and essential Post Office services to the local areas.

And we’re growing across London and the Home counties, with the takeover of 30 new Post Offices we're excited about the future for us, our customers and for you! Join us to lead your local branch to success!

Reporting into the Area Manager the Retail & Post Office Team Lead will join our team and help deliver a fast, friendly, and expert customer experience every single day. If you thrive leading a team in a busy retail environment, driving sales excites you, and you are a fast learner when it comes to product knowledge, this could be the perfect role for you.

What You’ll Do:

• Manage and motivate your team of retail assistants, ensuring they have everything they need to be successful and achieve 5* reviews.

• Lead by example providing outstanding customer service with a friendly and professional approach.

• Be accountable for all cash handling and payment processes as well as store security/key holding.

• Develop and maintain an in-depth understanding of retail products, services, and policies and quickly bring yourself and your team up to speed with new products and serviced as they are introduced.

• Drive store sales targets, up-skilling and supporting your team in sales training resulting in increased revenue and customer satisfaction.

• Ensure the store adheres to product placement and replenishment guidelines and maintaining an organised, clean and welcoming store as well as a secure environment.

What We’re Looking For:

• Someone who leads by example, displaying exemplary skills in sales, organisation and teamwork.

• Retail experience is a must – if you’ve led a team in a busy store before, you’ll fit right in - we prefer a minimum of 4 years prior retail experience with considerable experience of people management.

• Proven track record of meeting or exceeding sales targets and driving operational excellence.

• Excellent interpersonal skills with a focus on delivering exceptional customer service.

• Sound decision-making abilities and the capacity to handle challenging situations effectively

• Proficiency in Microsoft Office suite and other relevant software applications.

• The right to work in the UK for at least 12 months from your start date.

• The ability to lift and carry up to 12kg (those parcels don’t move themselves!).

• You must be able to pass an enhanced DBS check.

What We Offer:

Full-time, permanent role with competitive pay & government recommended pension.

Comprehensive training and support from your Area Manager and our Head of Retail
Fast-track career progression – we love to promote from within.
A fun, friendly, and supportive team environment.

This branch operates 7 days a week, so you'll be expected to work some weekend shifts on Saturdays and Sundays.
You may also be asked occasionally to work in a store within 15-30 minutes travel from this location to cover staff leave and sickness.

If you're ready to bring your skills, enthusiasm, and great customer service to a company that values its people, apply today!

Our Culture

At UOE, our culture is shaped by three core values:

• Expert & Trusted – We know our stuff and do what we say we’ll do.

• Hub of the Community – We’re here for our customers and each other.

• Surprisingly Fun! – We take our work seriously, but not ourselves.

These values guide everything we do — from how we work together to how we serve our community. We’re looking for people who not only have the skills for the role, but who also genuinely connect with what we stand for.

We’re also committed to building an inclusive and supportive workplace, where people of all backgrounds, identities, and abilities feel respected, valued, and able to thrive. If you need any reasonable adjustments during the application or interview process, just let us know — we’re here to help.