Case Manager (Keys to Independence) at Wisconsin Community Services – Milwaukee, Wisconsin

Job Summary

The Keys to Independence Permanent Supportive Housing Case Manager provides case management, recovery-oriented interactions, linkage to community resources, and monitoring of individuals with mental health, substance use, and/or co-occurring needs residing in Scattered Site Apartments in collaboration with the Milwaukee County Housing Division.

Essential Duties and Responsibilities

• Conduct regular home visits: weekly during the first 60 days of enrollment and twice monthly thereafter or more as directed by supervisor.
• Facilitate recovery- and housing-focused discussions during visits, addressing housing retention, money management, activities of daily living (ADLs), and landlord/neighbor concerns.
• Support individuals in completing Personal Recovery Crisis Prevention Plans and Individualized Service Plans in their own words.
• Provide meaningful interactions, including wellness checks and medication reminders.
• Serve as a positive role model using Motivational Interviewing, trauma-informed care, and strength-based recovery techniques to promote engagement and success.
• Collaborate with Peer Support Specialists and community case managers to meet individualized needs and link people to community resources.
• Participate in and/or coordinate monthly recovery-focused team meetings to develop supportive plans.
• Maintain regular communication with Housing Division staff to provide updates and address issues that could impact housing stability.
• Facilitate skill-building and educational groups based on individual needs.
• Maintain accurate documentation, including twice yearly outcomes and case files in accordance with agency policies and regulatory standards.
• Document all contacts and incidents in both hard and electronic files.
• Communicate incidents promptly to the Program Manager and notify the On-Call Supervisor in emergencies.