Real Estate Loan Servicer at Sun Community Federal Credit U – El Centro, California
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About This Position
Real Estate Loan Servicer
Department: Residential Real Estate
FLSA: Non-Exempt
EEO: Administrative Support
Salary Grade: 9
Salary Range: Min: $28.06 Mid: $35.07 Max: $42.09
Reporting Structure: VP Residential Real Estate
People Vision: At Sun, our people shine brightest. We create a culture of empathy, care, and connection that empowers brighter futures and supports well-being for all. Because when we care, lives change.
Position Purpose: Administer residential real estate loan servicing activities, including loan document preparation and post-closing file completion. Responsible for ensuring all collateral and compliance requirements are met, including recorded deeds of trust, current hazard insurance, and verified tax payments, to protect the Credit Union’s security interest and maintain regulatory compliance.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
The Real Estate Loan Servicer manages the day-to-day administration of mortgage loans, ensuring timely payments, escrow management and member communications.
- Monitor delinquency reports and coordinate loss mitigation efforts when necessary
- Ensure compliance with regulatory requirements such as Consumer Financial Protection Bureau (CFPB), Federal Housing Administration (FHA), Veterans Affairs (VA), and Fannie Mae guidelines as applicable.
- Maintain accurate loan records within the servicing system.
- Make Charge off recommendations and/or Loss Mitigation
This position is responsible for ordering, reviewing and managing the legal paperwork required for property transactions in accordance with underwriting approvals and investor requirements. This paperwork includes but is not limited to the security documents for closing the loan transaction, (purchase and refinance), to ensure the deeds of trust, closing disclosures and affidavits comply with federal, state and local regulations.
- Review loan files for completeness prior to document generation.
- Ensure compliance with federal and state disclosure requirements, including TRID guidelines.
- Coordinate with title companies, attorneys, escrow officers, and loan officers to ensure timely closings.
- Verify accuracy of rates, fees, legal descriptions, vesting, and closing figures.
Additionally, this position ensures the accuracy, legal compliance and completeness of mortgage loan files after closing. Key responsibilities include:
- Auditing signed documents
- Addressing missing information
- Clearing title and post-closing conditions
- Following up on trailing documents
- Preparing and delivering final loan packages to investors or secondary market purchasers
- Coordinate recording of security instruments and confirm lien perfection
- Manage audit responses and quality control review
- Track collateral documentation and ensure proper document imaging and storage
Position Requirements
Education and Experience:
- Bachelor’s degree in finance, Business or Real Estate is preferred
- 5+ years of experience in mortgage servicing, document preparation, and/or post-closing
- The ideal candidate should have a solid understanding of mortgage loan servicing practices and regulations along with excellent communication and customer service skills.
- Also be able to create loan documents within our Loan Origination System (LOS) and distribute them to the member and to escrow.
- Follow through on any documentation that may not be in the file, such as recorded deed of trust, hazard insurance, if they have flood insurance it is up to date, etc.
Key Competencies:
Technical Skills
- Proficiency in loan origination systems and document imaging software
- Regulatory knowledge, (TRID, RESPA and HMDA Reporting)
- Knowledge of MS Office Suite, (specifically Excel for calculations)
- Reviewing closing documents, managing escrow and utilizing electronic signature/e-closing platforms
- Analytical and problem-solving skills
- Excellent written and verbal communication skills
- Time management and ability to meet strict deadlines
- High level of accuracy and quality control focus
- Ability to manage multiple loan files simultaneously
Preferred Qualifications
- Strong knowledge of mortgage regulations and compliance requirements
- Experience with residential and/or commercial real estate loan documentation
- Familiarity with loan origination and servicing systems
- Strong attention to detail and organization skills
Working Conditions
- Occasional evening or weekend work to meet project deadlines.
- Sitting for extended periods; dexterity of hands and fingers to operate a computer keyboard, mouse and other office equipment
- Physically able to participate in meetings, presentations, and training sessions.
- Some travel may be required between branches and business partners.
- Office-based or hybrid environment
- Fast-paced, deadline-driven setting
- Collaboration with underwriting, closing, compliance, and servicing departments
Intent and Function of Job Descriptions
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardship on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees ca be terminated for any reason not prohibited by law.
Sun Community Federal Credit Union is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or veteran status.