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Scheduler II (30956) at GI Alliance – San Antonio, Texas

GI Alliance
San Antonio, Texas, 78201, United States
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NewIndustries:Healthcare / Health ServicesJob Function:Manufacturing
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About This Position

Scheduler II (30956)
Job DetailsJob Location: TDDC GCSA Datapoint San Antonio - San Antonio, TX 78229
Position Type: Full Time
Job Shift: Day
Description

Description


GI Alliance is seeking an experienced Scheduler I. for Call Center Environment.


Office hours: Mon - Thursday 8am - 5pm / Friday- 8am - 4pm / (No Weekends)


Duties of this position include, but are not limited to, the following:


Responsibilities/Duties/Functions/Tasks:


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department
  • Answers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.
  • Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers
  • Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
  • Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints
  • Collect, input, and verify patient demographic and insurance information
  • Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines
  • Take triage call messages for medical staff and route task.
  • View patients visit notes, identifying problems & diagnosis listed and physician orders
  • Perform other duties as assigned

    • Knowledge and Skills:


  • Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)
  • Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care required
  • Must have excellent organizational skills and be detail oriented 9. Must be highly skilled in verbal communication, problem solving, prioritization and organization
  • Knowledge of HIPAA/Confidentiality
  • Experience with multi-line phone systems – Preferred
  • Strong interpersonal and verbal communication skills - Required


    • Qualifications

    Qualifications


    Qualifications
  • Excellent written and verbal communication skills
  • Excellent customer service skills are required
  • Experience working in a medical office
  • Ability to multi-task and work in fast-paced environment.
  • Detail-oriented
  • Basic understanding of healthcare plans
  • Be able to read and understand medical benefits.
  • Bilingual is a plus.

    • Education: High school diploma or equivalent
    Experience: 2-5 years of prior medical scheduling is preferred
    Requirements for Level II Status:

  • Intermediate experience (4+ years’ experience) and/or acting more independently,
  • Takes on some additional duties to assist the office.
  • Strong and consistent performer.

    • Performance Requirements:
  • Excellent communication skills, both written and verbal.
  • Proficient technical (computer) skills.
  • Ability to multi-task and prioritize.
  • Self-motivated with initiative.
  • Strong sense of ethics.

    • Job Location

    San Antonio, Texas, 78201, United States

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