Billing Associate I at Frontline Homeowners Insurance – Lake Mary, Florida
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About This Position
At Frontline Insurance, we are on a mission to Make Things Better, and our Billing Associate I plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Billing Associate I where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Billing Associate I enjoys robust benefits:
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous match.
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Billing Associate I:
- Process payments received via check (lockbox and remote deposit), credit card, and ACH/eCheck
- Reconcile daily collections and troubleshoot identified discrepancies
- Review disbursements per defined procedures and established authority limits
- Assist Underwriting with escalated billing issues
- Manage multiple shared Outlook mailboxes dedicated to servicing internal and external customers on matters related to invoicing, payment, or commission
- Review and take needed action on various activities upon assignment in BillingCenter
- Handle returned payments and credit card chargebacks
- Administer the ACH commission process
- Conduct routine user acceptance testing
- Participate in projects impacting department or company initiatives, as needed
- Perform routine administrative tasks
- Responsibilities subject to change
What we are looking for as a Billing Associate I:
- Proficient in Word, Outlook, Excel, and Internet applications
- Strong ability to exercise good judgment in dealing with customer's technical issues
- Good organizational and people skills
- Strong, sound decision-making skills, good judgment, and critical thinking skills
- Solid verbal and written communication skills
- Produces meticulous work
- College degree or equivalent years of related experience preferred
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.