Pathology Administrative Support Specialist at EPIARX – Washington, District of Columbia

Location: Washington, DC (in-person, Adams Morgan)

Compensation: $25–$30/hour (non-exempt, OT eligible, commensurate with experience)

About the Role

EPIARX Diagnostics is a private pathology practice in Washington, DC, specializing in autopsy pathology and laboratory medicine services.

This role sits at the intersection of operations, logistics, and client communication. You will be a key point of contact for families, institutions, and partners during time-sensitive and often emotionally difficult situations—while also ensuring that internal workflows move efficiently and accurately.

This is a high-responsibility, fast-paced position that requires strong organization, sound judgment, and the ability to balance empathy with execution.

Key Responsibilities

• Client Communication: Serve as a primary point of contact for incoming calls and inquiries. Communicate clearly and compassionately with families, institutions, and partners.
• Case Coordination & Logistics: Coordinate time-sensitive workflows including transport scheduling, autopsy coordination, and communication across multiple parties (drivers, funeral homes, pathologists).
• Documentation & Records: Prepare, review, and maintain accurate client records, intake documentation, and case files.
• Data Entry & Systems Management: Enter and manage data across internal systems with high attention to detail and accuracy.
• Scheduling: Manage calendars, appointments, and timelines across multiple stakeholders.
• Administrative Support: Handle day-to-day administrative tasks including filing, labeling, mailing, and general office organization.
• Quality Control: Review documents and workflows to ensure completeness, accuracy, and compliance.
• Office Operations: Maintain supplies, organization, and overall readiness of the office environment.
• Team Support: Assist across functions as needed in a small, growing team environment.

What This Role Requires

• Ability to prioritize and operate under pressure with multiple competing demands
• Comfort handling a high volume of calls and requests
• Strong organizational systems and attention to detail
• Ability to communicate with empathy and professionalism in sensitive situations
• Willingness to handle a mix of administrative, logistical, and client-facing work
• Comfort working in a fast-paced, evolving environment with shifting priorities
• Ability to work closely with a small team and adapt to different communication styles

Qualifications

• Bachelor’s degree preferred (Social Work, Psychology, or related field a plus)
• 1-3+ year experience in customer service, administrative support, or operations
• Experience in healthcare, legal, or other sensitive client-facing environments is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• High level of discretion and confidentiality

Why Join Us

• Meaningful Work: Support families and institutions during critical moments
• Growth Opportunity: Be part of a growing organization with opportunities to take on more responsibility over time
• Team Environment: Work closely with a small, dedicated team
• Competitive Compensation & Benefits

Benefits

• Health Insurance Subsidy
• Dental & Vision Insurance
• 401(k) with Matching
• Paid Time Off (PTO) + Birthday PTO
• 6.5-Day Holiday Break (Christmas Eve to New Year’s Day)
• Mental Health Days
• Employee Assistance Program (EAP)
• Commuter Benefits
• Disability (LTD/STD)
• Life Insurance

Application Process

Please submit your resume and a brief cover letter that addresses:

• Why this role interests you
• Your experience handling multiple priorities in a fast-paced environment
• Your approach to communicating with individuals in sensitive or emotional situations
• Your comfort level with a role that includes both administrative/logistical work and client interaction

Apply Today

If you are organized, adaptable, and motivated to contribute in a meaningful and operationally critical role, we encourage you to apply.

EPIARX Diagnostics is an equal opportunity employer.

In-person requirement: This role is based in our Adams Morgan office and requires on-site presence five days per week.