Customer Service Coordinator at McCoy-Rockford, Inc. – Austin, Texas

Do you thrive on variety in your work? This opportunity combines the responsibilities of Sales Coordinator and Order Manager into one dynamic role!

If you enjoy a fast-paced, detail-oriented environment where no two days are the same, love solving problems, and are energized by being a key member of a multidisciplinary sales project team, this could be the perfect fit for you. Keep reading to learn more…

You will fit in great if you resonate with our values – Make ‘em Love Ya, Doing the Right Thing is the Right Thing to Do, Together We’re Better, Trust Starts with Me and For the Health of It.

We’re looking for someone who:

• Loves learning and seeks to expand their knowledge

• Enjoys detail work and takes pride in high accuracy

• Embraces change and adapts easily

• Gets energized by creating happy clients

• Is technically savvy — fluent in Excel and other Microsoft tools, and able to quickly learn proprietary software

• Takes initiative, bringing ideas and recommendations to the team

• Communicates clearly by email, phone, instant messaging, and in person

• Thrives under multiple deadlines and shifting priorities

• Brings curiosity to learn a vast catalog of products and product combinations

• Enjoys working with a wide range of personalities and roles, both internally and externally

• As knowledge grows, enjoys teaching and mentoring others — even across departments

• Prepare accurate quotes and handle change requests from sales, designers, and customers

• Place orders with manufacturers and verify acknowledgements

• Work with manufacturing partners to confirm pricing, order specs, and shipping updates

• Track shipments and communicate proactively about any issues

• Meet regularly with your team both in-person and via video calls

• Follow accounting guidelines for order approvals, documentation, and e-filing

• Problem-solve with your team on any order-related issues

• Provide delivery crews with clear instructions and coordinate any follow-up for parts, repairs, or return trips

• Collaborate with accounting to ensure accurate billing

• Manage a high volume of emails from vendors, team members, and client

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.