Director Quality, Patient Safety, and Risk at Texas Health Resources – Flower Mound, Texas

Director Quality, Patient Safety, and Risk

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We're looking for qualified candidates like you to join our Texas Health family.

• Work location: Texas Health Flower Mound
• Core work hours: Monday - Friday; 8:00a-5:00p;

As the area's first acute care center since 2010, Texas Health Presbyterian Hospital Flower Mound provides 24/7 access to a 99-bed facility staffed by more than 600 physicians who practice a full range of specialties. From emergency services and outpatient surgery to labor and delivery and routine wellness visits, we're committed to delivering comprehensive, patient-focused care.

Our state-of-the-art facility, paired with a devoted team of physicians and staff, ensures the delivery of high-quality medical care in a compassionate environment. Voted Best Hospital in Denton County by Best of Denton County readers every year since 2013 and designated a Bariatric Surgery Center of Excellence, we take pride in our consistent commitment to excellence.

Texas Health Flower Mound is a place where employees thrive, physicians choose to practice, and patients receive exceptional care. Our values (respect, integrity, compassion, excellence, and a patient-centered approach) guide everything we do.

Job Qualifications

Operations:
Plan, organize, and delegate activities as required for the safe, efficient and effective operation of the department including active participation with other hospital and leadership staff to accomplish this objective
Develop and oversee the implementation of policies, procedures, and standards that direct department operations
As required for service, verify that standards are consistent with hospital, community and nationally recognized evidence based practice standards
Actively incorporate measures to obtain compliance with regulatory and accreditation standards and requirements
Identify and utilize processes and resources that support optimal delivery of data and information to leadership team and staff
Establishes and promotes the HRO culture of patient safety and oversees the Clinical Risk Management (CRM) program.
Presents a comprehensive view of the organization's patient safety/clinical risk profile, clinical risk trends, and effectiveness of clinical risk mitigation strategies.
Ability to lead transformational change resulting in improved patient safety, high reliability and quality of care. Must be able to develop and build organization-wide High Reliability Organization, patient safety and clinical risk management programs that are proactive, progressive and aligned with the entity strategic plan.
Ability to lead system performance improvement projects that result in improved clinical outcomes and reduced harm.

Human Resources:
Oversee the effectiveness of the department recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff
Promote professional growth, development and accountability in staff, students and colleagues
Track and evaluate staff performance and individual development, holding staff accountable for achieving service expectations
Coach and mentor subordinate staff in order to improve their performance and expand responsibilities
Develop and support shared decision-making through the Unit Based Council model in order to develop inter/intradepartmental teamwork and team goal accomplishments
Identify leadership talent and actively develops leadership skills

Strategic Planning:
Establish priorities for department growth and enhancement based on customer need, research findings, and industry trends.
Effectively market the service to key stakeholders
Collaborate with nurses providing direct patient care and members of other disciplines at all levels in the development, implementation, and evaluation of program and services

Fiscal Management:
Stewardship of the department resources by fostering a continuous improvement mindset. Drive high quality patient care in a cost efficient manner.
In collaboration with the department management and staff, determine the appropriate number and level of staff, balancing competency, patient needs, patient outcomes, patient safety outcomes and productivity guidelines
Monthly review of the Departmental Responsibility Reports (DRRs) to determine adherence to operational performance targets
Regularly communicate with staff and customer groups as appropriate regarding hospital/departmental goals, results and future direction
Advocate for appropriate fiscal and Human Resources to accomplish work/goals for the Department and the Organization

Satisfaction:
Collaborate with all customer groups (patients, department/hospital staff, physicians and other customer groups), to meet and exceed needs/expectations
Create and maintain a collaborative work environment (patients, physicians, and key stakeholders)
Actively engage in customer groups on a regular basis to promote effective customer relationships and communication with prompt resolution of issues and concerns
Evaluates customer satisfaction on a regular basis to determine gaps between actual results and expectations

Education
Bachelor's Degree Clinically related discipline Required
Master's Degree Business, Healthcare Administration or clinically related discipline Preferred
Master's Degree Strongly Preferred

Experience
5 Years Progressive management experience in healthcare field inclusive of quality, patient safety, and/or risk management Required
and
3 Years performance improvement experience with proven accomplishments and outcomes Required
Experience in a highly reliable organization (HRO) Preferred
Nurse Experience Strongly Preferred

Licenses and Certifications
Other Licensure as required by the State of Texas for clinical discipline Upon Hire Required
And
CPHQ - Certified Professional in Healthcare Quality Upon Hire Preferred

Skills
Ability to effectively analyze data and information to successfully formulate strategies to optimize clinical care, quality and outcomes, and to mitigate identified clinical risks. Demonstrated skills in strategic planning, implementing action plans, and evaluating and enhancing programs. Ability to lead transformational change resulting in improved care quality.

Why Texas Health?

At Texas Health Resources, our mission is "to improve the health of the people in the communities we serve".

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture, benefits, and recent awards.

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Primary Location: Flower Mound
Job: Leadership
Organization: Texas Health Flower Mound 4400 Long Prairie Rd TX 75028
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time