Housekeeping and Outdoor Guest Service - Palm Springs/Joshua Tree KOA at KEI Outdoors – Desert Hot Springs, California

The Palm Springs/Joshua Tree KOA is a campground looking for enthusiastic people to join our outdoor hospitality team. Located in the beautiful California desert about 40 minutes from Joshua Tree National Park, we are a wintertime destination offering camping in RVs, Cabins, Deluxe Cabins and tents year round. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

WORKING HOURS:

• Part Time position available
• Off Season April 1-Sept 30/High season October 1-March31
• Days will vary depending on needs of the park but will primarily be Tuesday - Friday
• Scheduled hours can be from 7am-11pm
• 24-30 hours/week depending on occupancy with increased hours during the high tourist season
• High activity around all holiday weekends
• $17/hour and up depending on experience
• Some shifts will be primarily housekeeping, some shifts will be primarily guest service, many shifts will involve both

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Communicate with all staff and management using Teams
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service/Front Desk staff for guest arrivals
• Coordinate with Guest Service/Front Desk staff for problem resolution when applicable
• Utilize creative problem solving skills
• Escort campers to their site
• Assist guests with questions, delivery of rented fire pits, and other service needs
• Greet and register guests arriving outside of front desk hours
• Regularly check perimeter of the campground
• Daily cleaning and maintenance of the restroom facilities
• Janitorial duties on all buildings at the campground
• Cleaning and preparation of deluxe cabins and deluxe tents for guest arrivals. This includes but is not limited to: striping of linens, washing of dishes, cleaning of all surfaces, making beds, vacuuming, replenishment of consumables, tidiness of outside areas, etc.
• Laundry of linens for deluxe accommodations as needed
• Contribute to the organization of all housekeeping supplies
• Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Actively communicate both verbally and written

On-site full hook-up site available to eligible staff members for candidates with fully self-contained RVs. More information provided during the interview process.

PM21