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Assistant Restaurant General Manager at Chateau Marmont – Los Angeles, California

Chateau Marmont
Los Angeles, California, 90046, United States
Posted on
Salary:$140000 - $140000

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About This Position

Assistant Restaurant General Manager


Reporting to: Restaurant General Manager

Summary of Position: Responsible for assisting overseeing all aspects of the Food & Beverage Department

Job Purpose: To lead and inspire the food & beverage team to deliver exceptional service, creating unforgettable experiences for our guests.

Summary of Essential Functions:

  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
  • Strategically maximize the profitability of the Garden, Lobby, Pool, Room Service, Events by increasing revenue, managing costs, and running the operation efficiently
  • Well-versed in establishing and executing inventory controls and maintaining proper par levels
  • Work with Executive Chef to ensure that all food and related products are consistently prepared and served according to the restaurant recipes, portioning, cooking and serving standards. Ensure menu engineering is in place to achieve budgeted food cost
  • Work with the bartenders to create, implement and maintain a cocktail program that is creative, innovative, influenced by and incorporating both international and local market trends. Ensuring all recipes are documented, costed and training is regular and tested on a consistent basis
  • Schedule and attend weekly Food and Beverage Sales Analysis meetings, make recommendations and implement as necessary
  • Ensure extensive training is in place and knowledge is being consistently measured and knowledge gaps identified and rectified for all staff
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and hotel policies and procedures
  • Achieve company objectives in sales, service, quality, appearance of Hotel and sanitation and cleanliness through training of employees and creating a positive, productive working environment
  • Fill in where needed to ensure guest service standards and efficient operations
  • Continually strive to develop your team in all areas of managerial and professional development.
  • Assist in producing monthly reports detailing F&B performance, taking into account internal and external impacting factors
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant and hotels receiving policies and procedures.
  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
  • Ensure all positions are staffed and labor cost objectives are met.
  • Be knowledgeable of Food & Beverage and Hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
  • Operates in accordance with the approved budget while providing our guests with exceptional service at all times.
  • Passionate about the hospitality industry and guest relations.
  • Exercise clear and concise communication with all departments, ensuring all F&B staff live and breathe our “Code of Conduct”
  • Focused and aware of market trends and solid industry knowledge.
  • Pro-active and take initiative as needed.
  • Manage all aspects of staffing including, recruiting, training, schedules, payroll, staff complaints, disciplinary procedures and maintaining positive staff morale
  • Invests in own professional development to constantly increase knowledge and expertise
  • Remain calm and alert during heavy hotel activity, serving as a role model for Food and Beverage staff and other managers and employees
  • Ensure daily briefings are concise and efficient
  • Participate in the development of the annual budget for the Food and Beverage department; develop short and long term financial operating business plans
  • Schedules and prepares for annual performance appraisals with all Food and Beverage Managers to identify and agree career goals and professional growth plan, including setting goals and objectives
  • Ensures all team members and managers are fully trained and certified in Safe Serve and TIPS
  • Maintains excellent knowledge of the wider food and beverage industry including competitor offerings and pricing, new venues and market trends
  • Consistently coach and develop the team, including succession planning, creating clear and achievable career paths within the Food and Beverage department.
  • Extensive knowledge and expertise with operating and working with all IT systems and programs including but not limited to Micros, Opera, Seven Rooms, Alice, ADP. The ability to recognize and promote alternatives to enable increased efficiencies and functionality, whilst gaining corporate approval.
  • Create department incentives to create healthy competition and reinforce financial objectives
  • Consistently leads, motivates, and inspires the Food and Beverage team to achieve excellence in service
  • Any tasks as assigned by the Restaurant General Manager.

    • Guest Relations:

  • Applies excellent guest relations skills when interacting with guests
  • Interacts with guests in a friendly and professional manner
  • Anticipates guest needs, demonstrating discretion and a sense of urgency, ensuring complete guest satisfaction, encouraging guests to return and make the Chateau their home away from home
  • Familiar and knowledgeable about the hotel and able to explain the locations and operating hours of all hotel facilities
  • Responds to all guest requests for information and services in a timely manner
  • Treats guests and colleagues with courtesy and respect
  • Consistently maintains a positive attitude that ensures the best guest experience and a happy, respectful work environment
  • Recognizes returning guests, promoting an environment of warmth, exclusivity and personalization
  • Handles all guest complaints according to Chateau Service Guidelines, notifies Manager immediately giving all relevant details
  • Adheres to hotel telephone etiquette, message, and call handling procedures
    • General:

  • Demonstrates a friendly attitude to co-workers and all other hotel staff at all times
  • Clocks in and out according to schedule
  • Notifies Hotel Restaurant General Manager promptly and fully of any problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standard
  • Your work schedule will be determined by the needs of the business, including weekends and evening shifts up to and including closing time within the food & beverage operation or overnight work. In addition, your schedule may change at times based on these needs.

    • Summary of Job Requirements:

  • 5+ years’ experience; preferably in a luxury restaurant, hotel, members club, or related professional arena at a senior management capacity.
  • Excellent customer service skills.
  • Clear verbal and written communication skills.
  • Detail oriented and ability to work in fast paced environment.
  • Computer skills, including Microsoft Office and Excel.
  • Excellent follow up skills.
  • Excellent time management skills.
  • Excellent listening skills.
  • Experience training and managing multilingual staff.
  • Good problem solver, with a strong character and a high energy level.
  • Inspirational leader; resilient and pragmatic.

    • Job Location

    Los Angeles, California, 90046, United States

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