Service Associate at First Coast Habitat for Humanity – Jacksonville, Florida

Job Summary

Responsible for assisting customers in the operation of the ReStore. The employee will assist in the pick-up of donated items, handle and/or repair donated items, and assist customers when needed. This position requires good interpersonal and communication skills, ability to use professional values and ethics to effectively interact with others, strong time management skills, the ability to prioritize multiple tasks, and a commitment to First Coast Habitat’s mission, vision, and values.

Essential Job Duties and Responsibilities

• Visit donor locations and transport donated items such as furniture, appliances and building products to the ReStore. Comply with all vehicle operation laws for the safe operation of the company truck.
• Use discretion and professionalism in the screening of items to ensure compliance with guidelines at the pickup location. Make referrals if unable to accept donations.
• Be continuously vigilant in security, safety and housekeeping of the assigned truck and its contents and tools. Load and unload donated goods safely. Comply with pick-up and inventory protocols.
• Treat all donations with care and concern for damage prevention.
• Maintain truck mileage records. Report any mechanical problems with the vehicle or tools to the Donations Coordinator immediately.
• Check for any maintenance need on vehicle daily.
• Assist customers with loading and unloading of merchandise.
• Accountable for meeting or exceeding all agreed-upon ReStore Service Associate goals and objectives.
• Treat donors, customers, fellow employees and volunteers with courtesy and respect at all times as an ambassador of First Coast Habitat for Humanity.
• Participate in special promotional events or ReStore projects as assigned
• Be aware of and advocate for the mission, vision, and values of First Coast Habitat for Humanity.
• Perform additional duties as required and directed.

Education, Experience, and Job Requirements

• High school graduate or equivalent
• 1-2 years previous work experience serving customers required
• Delivery Driver / Box Truck Driver experience preferred
• Good interpersonal and communication skills
• Must exhibit caring, respect, and professionalism in working with a diverse group of people
• Manage time effectively, multi-task & prioritize in order to meet established goals & deadlines
• Results oriented; willingness and demonstrated ability to follow through and complete tasks
• Computer proficiency to include the use of Microsoft Office and other required software applications
• Valid Florida Driver’s License insurable by company’s insurance carrier
• Able to successfully pass a background and drug screening

Work Location and Environment

The First Coast Habitat for Humanity ReStore is located at 5800 Beach Blvd., Suite 101A, Jacksonville, Florida 32207. This position operates in a combination of retail, warehouse, and office environments and may require local travel to First Coast Habitat for Humanity work locations, and various meeting and event sites. This position requires extended periods of standing and may require lifting up to 75 pounds. This position will require occasional use of technology including cell phones, computers, and copiers.

Disclaimers

The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so assigned. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

First Coast Habitat for Humanity is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.