VP, Relationship Manager at Customers Bank – West Reading, Pennsylvania
About This Position
Full time
REQ-2025-745
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be legally eligible to work in the United States without sponsorship, current or future.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What you’ll do:
If you are looking to join an organization that is revolutionizing an industry, and you enjoy being part of a great team that rewards hard work and celebrates new ideas, where you have an opportunity to learn and grow, then look no further. Customers Bank, the fastest growing bank in the U.S., has an immediate opening for a VP, Commercial Relationship Manager located [Work Location]. The VP Commercial Relationship Manager is a revenue-producing member of the Banking Group. He/she is responsible for supporting the daily management of the overall Group's clients and has direct oversight over a portfolio of those clients that he/she has sourced or has been assigned. The VP Commercial Relationship Manager will be responsible for sourcing new clients and cross-selling to the Group's existing ones. Product responsibility will include credit, deposit products, and cash management. The VP Commercial Relationship Manager will provide tactical support to the Banking Group Head in the form of supporting calling efforts, structuring, and closing credit facilities, providing operational support, onboarding new clients, liaising with Credit and Operations, and performing due diligence.
Responsibilities
- Support overall client relationship management with existing clients on a daily basis
- Oversee a portfolio of middle market, real estate, commercial and high net worth clients that he/she has sourced or has been assigned
- Provide credit knowledge and support underwriting efforts for existing clients
- Source new borrowing and deposit clients and cross-sell to existing ones
- Support/lead calling and networking efforts
- Provide operational and systems help
- Onboard new clients
- Liaise with the Credit & Operations teams
What do you need?
- 5-10 years of relevant banking experience
- Cash management and deposit services product knowledge
- Proven track record of acquiring clients and deep referral network
- Relationship management experience in a commercial, business banking, real estate, or private banking background
- Self-starter capable of working under limited direct supervision
- Results-driven persona
- Excellent communication skills
- Strong foundational knowledge of banking and credit products
- Team player willing to go to lengths to provide best possible client experience
- Direct credit experience/responsibility or formal credit training preferred
- MS Office Suite
- Salesforce & Adobe knowledge preferred
Technology Skills:
- Microsoft Office products
- Salesforce
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.
Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”
Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.
Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.