Business Systems Manager at Recovery.com – Madison, Wisconsin

Here’s why we need your help

Recovery.com has an ambitious mission: to be the best place to find mental health and addiction treatment for anyone, anywhere. To do that well, our internal systems need to actively enable our teams to do great work.

We’re hiring a Business Systems Manager to own and improve our core internal tools, with HubSpot as the foundation. This role is responsible for enabling teams through systems by understanding how the business works, listening to real problems, and translating those needs into thoughtful, scalable solutions.

You’ll work closely with sales, marketing, performance managers, and company leaders to ensure our systems are reliable, well-structured, and genuinely useful. Success in this role comes from strong judgment, curiosity about the business, and a practical approach to technology.

Work Location

Madison, Wisconsin

How you know you’re being successful

• HubSpot and related systems clearly support day-to-day work and decision-making
• Teams adopt and trust systems because they make work easier and more effective
• Data is accurate, consistent, and usable for reporting and analysis
• Leaders feel confident that systems reflect how the business actually operates
• Internal tools reduce manual effort and operational friction

We’ll expect you to do things like these

• Serve as the primary administrator and owner of our HubSpot CRM
• Configure and maintain workflows, pipelines, properties, automation, and permissions
• Maintain data quality through governance, de-duplication, and thoughtful system design
• Partner with sales, marketing, performance managers, and company leaders to understand requirements and enable them through systems
• Administer and support additional operational platforms such as Gong and Call Tracking Metrics
• Support integrations and reliable data flow between HubSpot and other core systems
• Help unlock value from tools like LinkedIn Sales Navigator, Apollo, and Clay by enabling usage, workflows, and best practices
• Provide training, documentation, and ongoing support to drive adoption and effective use of systems
• Build light automation and technical solutions using native and low-code tools
• Troubleshoot system issues and partner with vendors when deeper technical support is required

Required Qualifications

• 3-4 years hands-on experience administering HubSpot CRM
• Strong understanding of CRM architecture, data models, and system configuration
• Ability to translate business problems into practical system solutions
• Experience working directly with non-technical stakeholders
• Clear communication skills and a service-oriented mindset

What we think will improve your chances of success

• Experience supporting revenue or go-to-market teams
• Familiarity with tools like Gong, Call Tracking Metrics, LinkedIn Sales Navigator, Apollo, or Clay
• Comfort working with integrations and automation
• Strong judgment around system design, maintainability, and long-term value

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Travel Expectations

Twice a year for company gatherings. Occasional travel for conferences where appropriate.

Compensation

The base salary range for this position is $90,000–$115,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience. For employees residing in Dane County, total annual compensation including the housing stipend is approximately $98,000–$123,000.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Equity Options

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth.

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

Physical Requirements

Sit down and operate a computer for extended periods of time

Able to work in an open office environment

Lift items weighing up to 15 lbs

About Recovery.com

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to scale our impact by helping as many people as possible find the treatment they need.

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.