Training & Development Coordinator at Friendship Place – Washington, District of Columbia

Position Title: Training & Development Coordinator - PART-TIME

Reports to: Director – Human Resources

Category: Non-Exempt, Hourly, Part-Time- 24 hours/week

Location: Hybrid; must be able to travel to all sites for training

Hours: Flexible schedule, including some evening and weekend hours as needed

Wage: $30.00 - $35.00/hour

Our Core Values:

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary:

The Training and Development Coordinator is responsible for planning, organizing, and supporting employee training and professional development initiatives across the organization. This role coordinates training schedules, maintains learning materials, tracks employee participation and progress, and ensures compliance with required training standards. The Coordinator collaborates with leadership and subject matter experts to assess training needs, develop effective programs, and promote continuous learning. This role will be instrumental in developing and leading the organization’s customer service and leadership development training initiatives.

Essential Functions

Training, Performance & Development

• Oversee the planning, coordination, and implementation of staff training and professional development programs to enhance employee skills, performance, and career growth.
• Assess organizational training needs through collaboration with supervisors and leadership to identify skill gaps and development priorities.
• Design and implement leadership development programs to support supervisory and management staff.
• Lead the development and delivery of customer service training initiatives across the organization.
• Facilitate or co-facilitate training sessions, workshops, and onboarding programs for new and existing employees.
• Coordinate internal and external training opportunities, including workshops, webinars, and certifications, ensuring alignment with organizational goals and compliance requirements.
• Track participation, evaluate training effectiveness, analyze trends, and recommend improvements to support continuous learning and professional advancement.
• Partner with the Employee Relations Coordinator to identify training opportunities for corrective actions.
• Promote a culture of continuous learning and professional development across the organization.

Policy, Compliance & Documentation

• Ensure compliance with all applicable contractual, federal, state, and local employment laws and nonprofit workplace regulations.
• Support the development, communication, and implementation of HR policies and procedures.
• Maintains strict discretion in handling employee and organizational information.
• Assist in reviewing and updating employee handbooks, procedures, and internal communications related to HR and workplace standards.

Employee Engagement & Culture

• Collaborate with HR leadership to develop and implement initiatives that promote employee engagement, recognition, and retention.
• Gather feedback through surveys, focus groups, and exit interviews to identify areas for organizational improvement.
• Coordinate staff development sessions and wellness initiatives to enhance morale and team cohesion.

Qualifications:

Education/Experience:

• Bachelor’s degree in Human Resources, education, or social sciences; equivalent experience may be considered.
• A minimum of 2 years of experience in training and adult learning is required.
• Proven experience in this or a similar role in designing, implementing, and facilitating training programs, in-person and virtual, including mentoring and group discussions for employees and leadership, is required.
• Experience developing customer service and leadership training programs is strongly preferred.
• Experience in data tracking, reporting, and evaluating training effectiveness is required.
• Direct human resources experience is strongly preferred.
• Proficient in LMS platforms, MS Office Suite, Adobe programs, and other virtual training tools.
• Experience in a mission-based or social services environment, particularly with programs serving unhoused populations or veterans, is strongly preferred.

Required Skills and Competencies

• Strong organizational and administrative skills are essential to ensure training activities are delivered efficiently and align with organizational goals.
• Strong intra- and interpersonal communication skills, with the ability to express ideas clearly in both verbal and written form; skilled in respectful colleague and supervisor interactions, as well as accurate, professional, and timely documentation.
• Strong understanding of HR best practices.
• Strong facilitation and presentation skills, and the ability to facilitate training, engage participants, and adapt to different learning styles.
• Ability to work effectively across diverse teams and build trust at all levels of the organization.
• High level of emotional intelligence, including the ability to navigate group dynamics.
• Able to demonstrate professionalism across all levels of the organization at work and at any organization-sponsored event.
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision.
• Strong commitment to the organization’s mission, vision, and values.

Physical and Environmental Requirements

• Must be able to lift up to 15 lbs.
• Must be able to sit or stand for extended periods.
• Must be able to bend, twist, or climb stairs as needed.

Background checks

The selected candidate will be required to pass a criminal history background check, CFSA Child Abuse/Neglect Background Check, NSO, FBI fingerprinting, and drug testing.

Specific Requirements:

Must be able to travel to all sites in DC, MD, and VA as needed.

Other Details:

Application Deadline: This job is open until filled or until the hiring manager determines they can no longer accept applications.

Compensation: The hiring pay range is between $30.00 - $35.00/hour. The starting pay is based on a step system. A candidate’s starting pay is determined by meeting the basic position requirements and having completed education, credentials, and work experience. Please note: The step system is set and not open to pay negotiation.

Benefits: This part-time position qualifies for sick and vacation accruals, jury duty, and bereavement leave.

Interview Process: Phone screening, panel-style interview, final interview.

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org