What is the role of a Escalation Engineer at Jobgether?

The Escalation Engineer position at Jobgether is a Full-time or part-time position opportunity in the Engineering field.

Where is this Escalation Engineer job located?

United States, Other / Non-US, United States

What type of employment is offered for this Escalation Engineer role?

Full-time or part-time position

What is the expected salary for this Escalation Engineer job?

Compensation will be discussed during the hiring process.

How can I apply for the Escalation Engineer position at Jobgether?

You can apply directly through the application link provided.

Escalation Engineer at Jobgether

Escalation Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Escalation Engineer in the United States.

This is a highly technical, customer-impacting role where you will act as the final escalation point for complex system and product issues. You will work at the intersection of engineering, customer success, and operations to troubleshoot critical problems and deliver timely, effective solutions. The position offers the opportunity to dive deep into modern cloud-native architectures, security platforms, and distributed systems. You will play a key role in maintaining customer trust by resolving high-priority incidents and improving system reliability. Collaboration is central, as you will partner with cross-functional teams to address root causes and enhance product performance. This environment is fast-paced, technically challenging, and ideal for engineers who thrive on solving complex problems and driving continuous improvement.

Accountabilities:

Serve as the primary escalation point for complex technical issues originating from customers and internal teams
Troubleshoot, debug, and analyze logs, system performance, and code to identify root causes and deliver solutions
Collaborate closely with engineering teams to propose fixes, patches, or temporary workarounds for critical issues
Take full ownership of escalations, ensuring timely follow-up and resolution
Build automation tools and scripts to improve troubleshooting efficiency and team productivity
Partner with customer-facing teams to understand use cases and effectively communicate technical solutions
Contribute to continuous improvement by identifying recurring issues and recommending long-term fixes
Work cross-functionally to resolve high-impact technical challenges in cloud-native and distributed environments

Requirements:

Minimum of 5 years of experience in escalation engineering, technical support (Tier-3/4), or similar roles
Strong background in software and systems engineering, with proven troubleshooting and debugging expertise
Solid networking knowledge, including hands-on experience with common protocols
Experience with Linux system administration, including performance tuning and network analysis
Proficiency with cloud platforms such as AWS, Azure, or GCP
Hands-on experience with containerization and orchestration tools like Docker and Kubernetes
Familiarity with automation or scripting (e.g., Python or similar languages)
Understanding of security principles and architectures is a plus
Strong communication skills with the ability to interact effectively with both technical teams and customers
Customer-focused mindset with the ability to manage high-pressure situations professionally

Benefits:

Competitive base salary ranging from $160,000 to $180,000 depending on experience
Company stock options as part of the total compensation package
Comprehensive healthcare benefits (medical, dental, vision)
Fully remote work environment within the United States
Opportunities to work on cutting-edge cloud and security technologies
Collaborative and innovation-driven engineering culture
Career growth opportunities within a rapidly evolving technical landscape

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Escalation Engineer at Jobgether – United States

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