Customer Success Director, Retail Vertical at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Director, Retail Vertical in United States.

This role is responsible for leading strategic account management within the Retail Vertical, driving customer success, revenue growth, and adoption of enterprise solutions. The Customer Success Director will serve as a trusted advisor to key clients, developing and executing account plans that align resources and solutions with client objectives. You will collaborate cross-functionally with Operations, Technology, and internal account teams to ensure service excellence and client satisfaction. This position blends consultative sales, program management, and executive relationship-building while overseeing a portfolio of high-value accounts. The role requires proactive problem-solving, strong analytical insight, and the ability to translate business needs into actionable solutions. With up to 25% travel, you will maintain a hands-on approach to client engagement while operating in a fully remote environment.

• Develop and execute strategic account plans to grow revenue and deepen client relationships within the Retail Vertical
• Identify opportunities to expand the adoption of products and solutions across enterprise accounts
• Coordinate cross-functional resources to ensure seamless delivery, high client satisfaction, and successful program implementation
• Prepare and deliver regular business reviews, reporting on account performance, trends, and opportunities
• Maintain thorough knowledge of client programs, including background screening and occupational health services, pricing structures, and competitive landscape
• Manage contracts, renewals, proposals, and documentation to support account growth and compliance
• Analyze issues, provide solutions to business challenges, and implement best practices to improve operational efficiency

Requirements:

• Bachelor’s degree or equivalent professional experience; advanced degree a plus
• 7-10 years of experience in sales account management or enterprise customer success, managing complex solutions for strategic accounts
• Demonstrated success managing C-level relationships and delivering results within large accounts
• Strong oral and written communication, presentation, and interpersonal skills
• Excellent organizational, analytical, and problem-solving capabilities
• Proficiency in MS Office suite (Word, PowerPoint, Excel) and CRM tools
• Ability to manage multiple priorities, meet deadlines, and travel up to 25% as required
• Preferred: experience in virtual work environments and professional sales

Benefits:

• Competitive base salary with performance-based incentives ($90,000–$110,000 annually)
• Remote work flexibility with occasional business travel
• Comprehensive medical, vision, dental, and supplementary benefits
• 401k with employer match and Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO) and 9 paid company holidays
• Opportunities for professional development, technology exposure, and career growth