Accounts Receivable Compliance Specialist (Chargeback & Fee Disputes) at Pero Family Farms Food Company LLC – Delray Beach, Florida

Title: Accounts Receivable Compliance Specialist (Chargeback & Fee Disputes)

Reports To: AR Supervisor

Location: Delray Beach, FL

Type: Full-Time | Onsite | Non-Exempt

COMPANY SUMMARY

Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states. We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America’s families for over a century. Our family’s passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer. As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family. Join us in continuing and strengthening our position as a market share leader dedicated and trusted by retailers and consumers alike.

JOB SUMMARY

The AR Compliance Specialist (Chargeback & Fee Disputes) is responsible for identifying, validating, and disputing customer deductions, chargebacks, and compliance-related fees. This role ensures revenue protection by minimizing invalid deductions and driving timely recovery through structured dispute processes, documentation, and follow-up.

PRIMARY RESPONSIBILITIES

• Assure timely collection of monies due to corporation.
• Monitor and report on deviations from credit standards.
• Assure timely and accurate invoicing.
• Manage cash application, making sure all cash receipts are applied properly
• Assure that the company’s standard template regarding invoice sample is in place for every customer
• Reconcile payments on accounts
• Coordinates the resolution of outstanding payments due to corporation with appropriate departments members
• Weekly reporting of invoicing totals/aging totals/cash receipts/invoice adjustments

Deduction & Fee Review

• Analyze all incoming deductions, and compliance-related fees
• Identify invalid, duplicate, or unsupported charges
• Categorize deductions (late delivery, compliance violation, etc.)
• Cross-reference with signed BOLs, and PODs

Dispute Management

• Prepare and submit disputes through portals and email
• Include all required backup documentation
• Track dispute status through resolution

Documentation & SOP Adherence

• Follow standardized procedures
• Maintain organized records of disputes and outcomes

Portal & System Management

• Work within EDI and vendor portals
• Upload and monitor disputes
• Meet deadlines and claim windows

Reporting & Recovery Tracking

• Maintain dispute tracker
• Report on recovery rate, aging, and trends
• Coordinate with internal teams to gather and validate data and support accurate reporting on deductions, disputes, and recoveries

Root Cause & Process Improvement

• Identify deduction trends
• Partner with internal teams to reduce issues
• Recommend process improvements

KPIs

• % of deductions disputed
• Recovery rate
• Days to resolution
• Reduction in repeat deductions
• Accuracy of submissions

EDUCATION AND EXPERIENCE

• BS/BA in accounting preferred
• 3-5 years of experience in Accounts Receivable
• Transportation knowledge/Produce industry knowledge is a plus.
• Able to work in a fast-paced environment
• Superior Organizational Skills
• Excellent written and verbal communication skills are a must

Key Skills:

• Analytical thinking
• Attention to detail
• Time management
• Communication
• Process-driven mindset

WORKING CONDITIONS

• Primarily office-based role, working at a desk with computers, phones, and other office equipment.
• Fast-paced environment with multiple deadlines for collections, invoicing, and reporting.
• Frequent interaction with internal teams, clients, and other departments for payment reconciliation and inquiries.
• May require occasional use of spreadsheets, accounting software, and reporting tools for extended periods.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while performing computer-based tasks, including data entry and report preparation.
• Frequent use of hands and fingers for typing, filing, and interacting with office technology.
• Visual ability to review invoices, reports, and financial records for extended periods.
• Occasional lifting or carrying of light office materials, generally under 15 lbs.
• Ability to communicate effectively in person, by phone, and via video conferencing.

COMPANY BENEFITS/PERKS

• 401(k)
• Health, Dental, Vision Insurance and more
• Paid Time Off (PTO)

The company (Pero) reserves the right to alter, amend, expand or contract these duties and responsibilities as the companies needs evolve.