IT Helpdesk Intern - Germain Automotive Partnership at Germain Automotive – Columbus, Ohio

This is a Tier 1 position best suited for those seeking practical experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup.

Responsibilities

• Provide troubleshooting and technical support
  • Onsite for other stores in special cases, will be discussed in advance
• Inbound phone calls, scheduling onsite support where needed
• Onsite Support for stores at Auto Mall location.
• IT Inventory Management
• Maintain and Update Documentation as needed
• User Management (Setup, update, termination)
• Hardware Management (Setup, decommission)
• Research and report on tools or solutions that may improve company processes

Preferred Experience With

• Entra ID/Azure Active Directory
• Microsoft 365 Admin Center
• Windows 11 Troubleshooting

Position Experience Offered

• Practical training and experience in the following areas that support a multi-location, interconnected environment
• Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
• Vendor Management for vendor-supported services on behalf of locations
• Inventory Management
• Helpdesk Triage
• Remote Support Systems
• Microsoft 365 services such as Entra ID and Intune
• Mitel Phone System (on premises)
• Minimal Cisco/Meraki experience depending on situation
• Software troubleshooting (variety)
• Opportunity to attend networking events and company meetings
  

  
  Benefits Overview:BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Life Insurance
  • Short and Long-term Disability Insurance
  • Paid time off
  • Employee Discounts
  • State of the arttechnology