Customer Experience Coordinator in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Coordinator in the United States.
This role is centered on delivering a seamless and high-quality customer journey across complex relocation and logistics services. The Customer Experience Coordinator acts as the main liaison between customers, internal teams, account managers, and service providers, ensuring every stage of the moving process is clearly communicated and well executed. The position requires strong coordination skills, attention to detail, and the ability to manage multiple moving parts in a time-sensitive environment. It plays a key role in maintaining customer satisfaction by ensuring transparency, accuracy, and timely updates throughout the relocation lifecycle. Working in a structured yet fast-paced setting, the role combines customer service, operational coordination, and problem-solving. It is ideal for professionals who enjoy supporting clients through important transitions while maintaining high service standards.
- Conduct introductory and pre-move consultations with customers, ensuring all service expectations and SLAs are clearly communicated.
- Manage ongoing customer communication throughout the relocation process, including packing, loading, transit, and delivery updates.
- Serve as the primary point of contact between customers, internal teams, account managers, and external service providers.
- Provide timely, accurate responses to customer inquiries via phone and email with strong attention to service quality.
- Monitor and update customer files and operational systems to ensure data accuracy across all platforms.
- Review survey results and identify policy exceptions, escalating or coordinating approvals when needed.
- Track and manage additional charges, ensuring proper communication and collection prior to service delivery.
- Maintain compliance with client policies and internal procedures while ensuring a high level of customer satisfaction.
- Support post-move follow-ups and ensure feedback aligns with service standards and performance goals.
- High school diploma required; bachelor’s degree preferred.
- 2+ years of experience in customer service, relocation services, logistics, or a related field.
- Strong communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and ability to maintain accurate records across systems.
- Proficiency in Microsoft Office and comfort learning new software tools and platforms.
- Ability to analyze information, solve problems, and make sound decisions under time constraints.
- Typing speed of 40–50 WPM preferred.
- Customer-focused mindset with strong interpersonal and teamwork skills.
- Hourly pay range: $25 – $30 per hour, depending on location and experience.
- Weekly pay for hourly employees and biweekly pay for salaried roles.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan with company matching contributions.
- Paid time off, paid holidays, and structured leave benefits.
- Tuition reimbursement and learning/development support programs.
- Stable and inclusive work environment focused on employee growth and well-being.
- Opportunity to work in a mission-driven organization with strong career progression potential.